topic Re: Image DL360 Gen9 to Gen10 - Missing Drivers and inaccessible boot device in ProLiant Servers (ML,DL,SL)

Image DL360 Gen9 to Gen10 - Missing Drivers and inaccessible boot device

MTipton — Mon, 03 May 2021 13:30:12 GMT

Hoping someone can identify something I am missing. I am trying to take a Windows Server 2012 R2 Acronis Image of an exsting Gen9 server and appply it to a Gen10. Using Acrionis universal restore I try to apply missing drivers but there are three I can not seem to get.

PCI\VEN_8086&DEV_A1AF&SUBSYS_00EB1590&REV_09 | C620 Series Chipset Family USB 3.0 xHCI Controller
PCI\VEN_103C&DEV_22F6&SUBSYS_00E41590&REV_09 | Hewlett Packard Enterprise iLO5 Virtual USB Controller
PCI\VEN_8086&DEV_A1D2&SUBSYS_00EB1590&REV_09 | C620 Series Chipset Family SSATA Controller [AHCI mode]

I also have universal restrore inject the HPE Smart Array P408i-a SR Gen 10 driver.

I am not sure if its related to the drivers or a system configuration difference but I can not get Windows to boot. I get a BSOD with inaccessable boot device.

I installed a fresh copy of Server 2012 R2 and updated all the drivers using SPP to verify the hardware was working correctly. I used this image to export all the third party drivers using PS command Export-WindowsDriver. I went through device manager to try to determine what drivers were being used for the three devices above without success.

Re: Image DL360 Gen9 to Gen10 - Missing Drivers and inaccessible boot device

Suman_1978 — Tue, 04 May 2021 04:45:26 GMT

Hi,

Could not find an answer from the drivers downloads.
Have you tried the following?
https://www.intel.in/content/www/in/en/support/detect.html
Software Details | HPE Support Center

Thank You!
https://support.hpe.com/hpesc/public/home

Re: Image DL360 Gen9 to Gen10 - Missing Drivers and inaccessible boot device

ManBha — Mon, 10 May 2021 08:11:57 GMT

Hello,

Please do perform an SPP update online to update all the HPE drivers.

Please find the link to download the latest SPP for Gen10 servers.

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_4b930b72f7e546549ca29d9f7e#tab-history

Also, you can try the below updates and confirm the status of the issue.

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_586dd67a33284f908928a3ab89#tab-history

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_0a9308ba856c4fa4958fd6126f#tab-history

Also, please do refer the below link for additional drivers.

https://www.intel.com/content/www/us/en/search.html?ws=text#q=c620&t=All

Thanks.