topic Re: Can't install Windows Server 2019 in ML350e v2 gen8 - can't see / recognize disk. in ProLiant Servers (ML,DL,SL)

Can't install Windows Server 2019 in ML350e v2 gen8 - can't see / recognize disk.

Pa0x — Tue, 26 Feb 2019 17:42:29 GMT

Hello!

I'm having an issue with an ML350e v2 gen8 that I received to setup, but I'm trying to install Windows Server 2019, and it doesn't see the disk/array. This server has 2 phisical 300Gb SAS disks and 1 logical disk in RAID 1 out of those two. For comparison, I've installed the same Windows (via a bootable USB) in a DL380p gen8 and it worked just fine; the only significant difference I see between the two servers is that the DL380p comes with Smart Array P420i, whilst the ML350e comes with DYNAMIC Smart Array P420i and I'm not sure what the difference is.

I've already tried deleting and recreating the array, running the OS installation from the HP utility tool or from the boot up.

Please let me know hnow can I get the Windows installation program to see the logical disk so I can install it. I have a growingly inpatient client waiting for this.

Thanks in advance!

Re: Can't install Windows Server 2019 in ML350e v2 gen8 - can't see / recognize disk.

ShruthiSK — Tue, 07 Feb 2023 07:59:34 GMT

Hi,

The statement "ML350e comes with DYNAMIC Smart Array P420i" is incorrect because p420i is not a Dynamic Smart Array Controller.

The Dynamic Smart Array controller in ML350e v2 Gen8 is B120i controller.

1. Are you using the B120i controller for this server?

a. If yes then are SAS drives connected to this controller or SATA drives?

b. If no then what is the PCI controller installed to which the drives are connected to?

2. If you are using the B120i controller then make sure that it is enabled in the BIOS.

You could refer the article to enable the same : ~~https://support.hpe.com/hpsc/doc/public/display?sp4ts.oid=7399514&docLocale=en_US&docId=mmr_sf-EN_US000006560~~

[Moderator edit: Removed the broken link. Please refer to https://support.hpe.com/]

Regards,

Shruthi (HPE Employee)

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Re: Can't install Windows Server 2019 in ML350e v2 gen8 - can't see / recognize disk.

IT Global Service — Wed, 18 Dec 2019 13:01:58 GMT

I have the same issue on a Proliant ML310e Gen8 V2

I can't believe that there is no driver support for B120i in Windows Server 2016/2019.

The only driver available are visible but thery are not recognized as valid by the installer.

It's a shame.... what I have to do ?

Buy a new server (non HP obviously)

Re: Can't install Windows Server 2019 in ML350e v2 gen8 - can't see / recognize disk.

montanaman406 — Mon, 09 Mar 2020 17:16:19 GMT

Is this what you were looking for?

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_abaa5952034546cf8b66d214e9&swEnvOid=4168

If so, did it work for you and Windows 2019?

Re: Can't install Windows Server 2019 in ML350e v2 gen8 - can't see / recognize disk.

AaronM1 — Tue, 18 May 2021 21:29:01 GMT

Old thread.... but it helped me. To confirm the question, yes the 2016 raid driver @

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_abaa5952034546cf8b66d214e9

Works for Server 2019.

Extracted to my install usb stick, when it came to select drives, i clicked load driver, selected B120i from the folder i extracted it too and everything after worked as normal.