topic Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot in ProLiant Servers (ML,DL,SL)

G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

xiaoV — Wed, 21 Apr 2021 07:11:52 GMT

When I boot the G10 SPP 2021.04.0 which create on usb key utility 3.0，it can‘t boot，so where i can find the solution to solve the problem

Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

Suman_1978 — Wed, 21 Apr 2021 10:04:07 GMT

Hi,

Here is the Gen10 SPP 2021.04.0 Release Notes.

According to that there are no compability issues mentioned.

Try with a different USB key.
Check in the BIOS if USB Boot option is enabled.
Try other means of SPP installation to make sure the SPP downloaded is not corrupt.

Thank You!
https://support.hpe.com/hpesc/public/home

Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

FezUSA — Wed, 21 Apr 2021 15:12:18 GMT

Are you getting the GRUB prompt? If so then the issue is related to the USB Key Utilitiy tool. HP knows about the issue and claims it was fixed in 2020.09.0, however I've tried the 2020.09.1 tool and that did not change anything. Unfortunately HP's advisory is to use the version found in SP 2020.03.0 or earlier, which is no longer available. The download center has a couple of older versions of the USB tool so I'm going to try those.

https://support.hpe.com/hpesc/public/docDisplay?docId=a00109613en_us&docLocale=en_US

Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

FezUSA — Wed, 21 Apr 2021 15:19:14 GMT

Also, make sure the USB drive is NOT bigger than 32GB!

Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

Torsten. — Wed, 21 Apr 2021 16:19:13 GMT

What server model do you try to boot?

Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

gsb88 — Wed, 21 Apr 2021 16:36:01 GMT

I got the Grub error on the same USB stick that just had 2020.9 working on it. So I just did Remote Console and used the remote iso mount from my work PC and gave up on the USB stick

Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

Sebasbin — Thu, 22 Apr 2021 13:39:17 GMT

Hi,

I would suggest to download the G10 SPP 2021.04.0 Image once again
>>Extract the SPP ISO Image to the folder
>>Open the extracted folder and then open the "usb" folder and run the usbkey.exe
>>Follow the onscreen instructions to create usb bootable with SPP.
>>Also you can mount the SPP image via ILO virtual media and boot from the SPP to update the server .

Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

xiaoV — Fri, 23 Apr 2021 00:51:51 GMT

I follow your suggestion，but when I boot the SPP 2021.04.0 from USB stick also get the GRUB prompt!

So can't I try another USB stick utility?

And I mount the SPP image via ILO virtual media and Success boot from the SPP to update the server!

Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

AndyB2X — Wed, 28 Apr 2021 20:34:06 GMT

I've got the same issue. I even tried it with the USB creator from 2020.03 that I had in my downloads folder - still no luck. I put a ticket in but they won't help over email.

Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

FezUSA — Wed, 28 Apr 2021 20:46:31 GMT

I finally figured this out definitively for my environment! Using a 32GB flash drive, I "mount" the downloaded ISO file (latest SPP > 2021040) and navigate to the USB > USBKey folder and launch USBkey.exe

When the utility opens, point it to the mounted CD/DVD drive that you just launched the utility from, NOT the ISO file. Then run it against the USB drive (create the USB drive).

Once done, remove the USB drive and put it in your server and reboot > F11 > from the boot menu choose the USB drive

Decide on auto or manual update and go!

While figuring this out and trying different versions of the utility and alternative 3rd party utilities for creating the USB drive, I also successfully connected to the iLO and used remote console (HTML5) and used virtual media pointed to the ISO file on my workstation, then booted the server to legacy boot menu and chose the virtual CD drive

Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

AndyB2X — Wed, 28 Apr 2021 21:43:40 GMT

This worked, hopefully OP posts this as the solution for those having trouble. Thanks FezUSA.

Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

TTECS — Tue, 15 Jun 2021 00:56:36 GMT

Also works with the Gen9/Gen10 5/21 SPP

Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

DimitryB — Wed, 16 Jun 2021 11:36:12 GMT

Same problem here. i've got a Grub prompt whwn booting from the USB

Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

FezUSA — Wed, 16 Jun 2021 12:34:15 GMT

Did you follow my instructions from my post 04/28/2021 to create the USB key?

Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

Torsten. — Wed, 16 Jun 2021 12:40:02 GMT

>> When the utility opens, point it to the mounted CD/DVD drive that you just launched the utility from, NOT the ISO file.

This works for me too.

Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

DimitryB — Thu, 17 Jun 2021 06:38:52 GMT

Yes pointed to the CD Drive and that was indeed the solution. But now i'm frustrated why it works this way.

Thanks for the solution.

Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

Erdogan Temur — Thu, 24 Apr 2025 05:26:23 GMT

Hi,

I hope you are not using the front service port as the usb port.
Use the usb ports on the back of the server and use usb 3.0 key.

HPE Service Pack for ProLiant (SPP) update with ILO 5
~~https://www.youtube.com/watch?v=ghA2B91my6s~~

Admin [above link is no longer valid, please visit https://support.hpe.com/connect/s/ to find the latest info ]

Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

AndyB2X — Sun, 20 Jun 2021 23:55:41 GMT

Erdogan,

Respectfully -

Nobody is having the issue where we cannot see the USB stick, which would happen if we were using the service port. The normal front USB port is totally serviceable. The issue is, for some reason, a USB stick cannot be correctly made using the inlcuded USB Key utility without first mounting the ISO file and then using that to point to in the USB Key utlity. Obviously it would be much more intuitive to just point to the ISO file while using the utility, but for some reason, that does not make a stick that will boot into the SPP, it will boot to a GRUB prompt instead. HPE could help by correcting the error between the USB Key utility and the SPP so that you can point directly to the ISO file again to create the USB key, which is more intuitive for most users and was the way it worked prior to the 09.2020 SPP. Then they wouldn't have to pop onto the web and research the issue.

Thanks

Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

Erdogan Temur — Fri, 25 Jun 2021 21:01:48 GMT

Hello,

Customer Advisory: (Revision) HPE Service Pack For ProLiant (SPP) - SPP Version 2020.03.2 and 2021.04.0 USBKEY.EXE Utility for Microsoft Windows Operating Systems Does Not Function Properly

RESOLUTION

This issue has been addressed in SPP version 2020.09.0 for SPP version 2020.03.2

For SPP 2021.04.0, as a workaround, use usbkey from previous a version of SPP such as SPP 2020.03.0 or any third party usbkey utilities to create a bootable SPP from the ISO image.

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00109613en_us

Re: G10 SPP 2021.04.0 create on usb key utility 3.0 can't boot

AndyB2X — Fri, 25 Jun 2021 21:38:44 GMT

I can confirm the workaround will work but ONLY if you mount the ISO as a drive. It will not work if you point to the ISO as the image, no matter if it's an old version of the USB key utility or not.

I also tried it with Rufus (as the same problem exists there if you point to the ISO as an image).

To give it a try - use the USB Key utility from any version of the SPP, then point to the ISO file as the image. The image created will boot to a grub prompt instead of into the SPP program when inserted into a Gen10 Server.

If the workaround of mounting the ISO as a drive was included in that advisory, that would probably help people who see that advisory but don't keep searching to find this forum post.