topic Re: DL160 Random Restarts in ProLiant Servers (ML,DL,SL)

DL160 Random Restarts

splashtop71 — Mon, 21 Jun 2021 08:45:55 GMT

I have a DL160 with Server 2019 on it, all up top date. All firmware is up to date (as of last week) across iLo, BIOS, IE, NIC, Drives etc.

For some reason the server will just restart at random times - usually 5-7 day intervals. There is nothing in th any of the windows logs (just the previous shurdown was unexpected at restart) & no dump files are created.

In the ilo log, immediately before the restart is "Host REST Login: " & "Host REST Logout"

There is nothing in the iML the hardware states in the iLo are all OK, there is no power event & there is no thermal issue.

Re: DL160 Random Restarts

Anu_K — Tue, 22 Jun 2021 04:59:12 GMT

Hello,

I tried to check for the advisories/articles related to this issue on DL160 server, unfortunately I do not see anything for this specific server. However I found these two advisories which may give you some ideia related to the issue that you are facing.

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00050465en_us

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00060570en_us

Hope it helps!

Note: "While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company."

Re: DL160 Random Restarts

splashtop71 — Wed, 23 Jun 2021 09:04:51 GMT

BTW - Its a Gen10

Re: DL160 Random Restarts

ManBha — Wed, 23 Jun 2021 09:11:28 GMT

Hello,

Please do ensure that the BIOS is updated to the latest.

Also, please do modify the below changes in the BIOS.

• Reboot the server and tap F9 to get into System Utilities (BIOS)

• Select System Configuration

• Select BIOS/Platform Configuration (RBSU)

• Select Workload Profile > Hit the enter key on the drop-down menu that’s visible on the right hand side

• Chose Virtualization – Max Performance

• Select F10 – Save at the bottom for the settings to be saved.

• Reboot the server

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00050465en_us

Thanks.

Re: DL160 Random Restarts

splashtop71 — Wed, 14 Jul 2021 16:40:34 GMT

Sorry abvout the delay in responding, Ive just been leaving things to see what happen

Ive done that and set the workload profile to Virtualization max Performance, and its made no difference, it still randomly shuts down and restarts around about every 7 days