topic ProLiant DL160 Gen8 - Drive Array Controller Failure in ProLiant Servers (ML,DL,SL)

ProLiant DL160 Gen8 - Drive Array Controller Failure

Frenky-77 — Mon, 19 Jul 2021 14:37:31 GMT

I recently found on my ProLiant DL160 Gen8 a critical error.

From the Integrated Management Log:

Severity: Critical

Class: Drive array

Count: 2

Description: Drive Array Controller Failure (Slot 2)

From the System Information - Health Summary - Storage:

Controller Status: Failed

Model: Smart Array P420 Controller

Firmware Version: 8.00

Controller Type: HPE Smart Array

Cache Module Status: OK

I tried to look for some help and I found this SUPPORT COMMUNICATION - CUSTOMER ADVISORY on HPE Support site: https://support.hpe.com/hpesc/public/docDisplay?docId=a00029265en_us

Anyone had this error? Do you think I must proceed with upgrade the adapter firmware to a new version?

I'm trying to install the HPE Smart Storage Administrator (HPE SSA) on the server to look what it says but from the ILO I can see that my two physical drives are on this controller witha a RAID 1 / RAID 1+0.

Re: ProLiant DL160 Gen8 - Drive Array Controller Failure

Anu_K — Tue, 20 Jul 2021 03:15:24 GMT

Hello Frenky-77,

In my openion, the firmware update on controller(as mentioned in the advisory) should fix this issue.

Note: "While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company."

Re: ProLiant DL160 Gen8 - Drive Array Controller Failure

Frenky-77 — Tue, 20 Jul 2021 06:26:46 GMT

After a first reboot the failure error was cleaned but I updated the firmware to the 8.32C version, it's very easy.

Now it's ok but I want to wait some days...

Re: ProLiant DL160 Gen8 - Drive Array Controller Failure

ManBha — Wed, 21 Jul 2021 00:39:33 GMT

Hello,

Yes, please do update the firmware as suggested in the advisry and monitor the server.

Thanks.

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Re: ProLiant DL160 Gen8 - Drive Array Controller Failure

Frenky-77 — Wed, 21 Jul 2021 06:19:08 GMT

I'm monitoring the server but it seems to be ok now...