topic Re: DL160 G8 - Second CPU - System Power Fault in ProLiant Servers (ML,DL,SL)

DL160 G8 - Second CPU - System Power Fault

Niddnet — Wed, 12 Jan 2022 03:09:33 GMT

Hi All,

I've started receiving a no-boot condition on one HP DL160 Gen8.

I have diagnosed through substitution that the error is only present when TWO CPUs are installed.

This appears to be common in the Gen8 range, I have seen many other posts in the community where servers stop booting with a second CPU installed, however none of them match the Error ID I have.

It would be really wonderful if someone (@SunhilSingh ?) could run their magic decoder on my error code, and let me know where to look.

Here's what I've done:

a) Reset CMOS.
b) Updated BIOS, ILO
c) Swapped CPU into other chassis - CPU is good.
d) Tried spare CPU in faulty chassis - fault remains
e) Tested all RAM in other chassis - RAM is good

If I pull the 2nd CPU, the machine will run okay.

The error code in full is as follows:

System Power Fault Detected (XR: 3C 00 MID: FE 3C 9C 24 F0 FF 00 15 15 00 00 00 40 3F 00 20 00 00 85 00 F0 03 70 43 00 00 00 00 00 00 00 00)

It would be very much appreciated if anyone can help me and tell me what this means.

Thank you so much

Niddnet

Query: DL160 G8 - Second CPU - System Power Fault

support_s — Sat, 08 Jan 2022 13:22:05 GMT

System recommended content:

1. Advisory: HOT FIX: HPE ProLiant DL580 Gen9 - Broadwell based DL580 Gen9 Systems may generate System Power Fault Detected messages

If the above information is helpful, then please click on "Thumbs Up/Kudo" icon.

Thank you for being a HPE community member.

Re: DL160 G8 - Second CPU - System Power Fault

ManBha — Mon, 10 Jan 2022 06:52:10 GMT

Hello,

This seems to be a system board issue.

Can you confirm the CPU were swapped within the server and if the fault followed the CPU or the slot?

Thanks.

Re: DL160 G8 - Second CPU - System Power Fault

Niddnet — Mon, 10 Jan 2022 07:57:28 GMT

Hi there.

Yes, the fault remains in the socket / location.

Were you able to decode the error coding for me?

Thank you.

Re: DL160 G8 - Second CPU - System Power Fault

ManBha — Wed, 12 Jan 2022 02:04:39 GMT

Hello,

Hope this helps.

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c04541663

Thanks.