topic DL380 GEN9 poweroff after some time and blinking green power button. Server cannot start in ProLiant Servers (ML,DL,SL)

DL380 GEN9 poweroff after some time and blinking green power button. Server cannot start

atabaeph — Fri, 21 Jan 2022 16:55:53 GMT

Hello.

Server DL380 GEN9.

After Issue with air conditioner in customer data center(cooling system was not work some time), server malfunctioning. It can works only in room with low temprature(<15°~), but in room tempreature it shutdown after 30-60minutes.

I have already tryied to change powersupplies, cables.

Cleared nvram, installed latest SPP, updated firmwares... etc. Nothing helped.

Obviosly problem is with Temperature sensors. My solution is to change the motherboard. Maybe there is another solution?

IML only have info about PowerSupply issue, it because powersupply1 is not connected. Even though it connected, server will stay work not properly. The time is wrong beacause of bios restore.

8 POST Message 01/01/2001 00:43 01/01/2001 00:19 2 POST Error: 1624-Power Supply Unplugged - Power Supply 1 is unplugged. Action: Ensure the Power Supply is plugged in.

7 POST Message 01/01/2001 00:17 01/01/2001 00:17 1 POST Error: 267-IMPORTANT: Default configuration settings have been restored at the request of the user. Action: Restore any desired configuration settings which differ from defaults.

6 POST Message 01/01/2001 00:04 [NOT SET] 1 POST Error: 1624-Power Supply Unplugged - Power Supply 1 is unplugged. Action: Ensure the Power Supply is plugged in.

5 Power 01/01/2001 05:43 01/01/2001 05:04 10 System Power Supply: Input Power Loss or Unplugged Power Cord, Verify Power Supply Input (Power Supply 1)

Query: DL380 GEN9 poweroff after some time and blinking green power button. Server cannot start

support_s — Thu, 20 Jan 2022 06:53:35 GMT

System recommended content:

1. HPE ProLiant DL380 Gen9 Server

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Re: DL380 GEN9 poweroff after some time and blinking green power button. Server cannot start

Sebasbin — Fri, 21 Jan 2022 16:54:19 GMT

Hi,

I would suggest to update the server by using latest Service Pack for ProLiant (SPP) https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_dd8a257eca984bd2aa5157c4c1

Verify and if issue is persist, please test the server with minimum components .Refer -https://support.hpe.com/hpesc/public/docDisplay?docId=a00018641en_us&docLocale=en_US