topic Re: ProLiant Gen10 Memory - Unsupported after CPU Upgrade (error 229) in ProLiant Servers (ML,DL,SL)

ProLiant Gen10 Memory - Unsupported after CPU Upgrade (error 229)

Mike Texter — Thu, 19 May 2022 12:18:43 GMT

Hi, we have a handful of DL380 gen10 servers that were running 64gb DIMMs (P06192-001) and Xeon Silver 3.2GHz scalable CPUs (4215R / SRGZE). We upgraded to Xeon Gold 2.8GHz scalable CPUs (6143 / SR3M7), and with those same 64GB DIMMs installed, they now show as unsupported during POST. We haven't changed any settings and haven't moved any DIMM slots. Every component we can upgrade has been upgraded to the latest available firmware. Thoughts?

Going down to 1 CPU and 1 DIMM yields the same error. Oddly, the new CPUs will work with smaller 32GB DIMMs. All memory is confirmed to be valid HPE Smart Memory and we're not running any other weird hardware in the systems, just a 10Gb NIC.

Any input is welcome. Thanks!

Re: ProLiant Gen10 Memory - Unsupported after CPU Upgrade (error 229)

Mike Texter — Wed, 18 May 2022 16:41:18 GMT

I think I found the problem. the P06192-001 is specifically for a 2nd generation Intel Xeon Scalable processor, we actually downgraded these systems to a 1st generation scalable CPU.

Query: ProLiant Gen10 Memory - Unsupported after CPU Upgrade (error 229)

support_s — Wed, 18 May 2022 17:12:52 GMT

System recommended content:

1. HPE ProLiant MicroServer Gen10 Troubleshooting Guide | Correctable memory error threshold exceeded

2. Advisory: ProLiant DL360 G7 and ProLiant DL380 G7 Servers - DIMMs Not Correctly Identified for Correctable Memory Error Threshold Exceeded and Uncorrectable Memory Errors on Servers Configured for Lockstep Mode When Using the 03/30/2010 System ROM

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

Re: ProLiant Gen10 Memory - Unsupported after CPU Upgrade (error 229)

Suman_1978 — Thu, 19 May 2022 02:51:22 GMT

Hello @Mike Texter

Let me know if you were able to resolve the issue.
If you have no further query and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.

Thankyou

Re: Query: ProLiant Gen10 Memory - Unsupported after CPU Upgrade (error 229)

Mike Texter — Thu, 19 May 2022 12:14:00 GMT

@support_s wrote:
System recommended content:
1. HPE ProLiant MicroServer Gen10 Troubleshooting Guide | Correctable memory error threshold exceeded
2. Advisory: ProLiant DL360 G7 and ProLiant DL380 G7 Servers - DIMMs Not Correctly Identified for Correctable Memory Error Threshold Exceeded and Uncorrectable Memory Errors on Servers Configured for Lockstep Mode When Using the 03/30/2010 System ROM

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

Bad Bot.

Re: ProLiant Gen10 Memory - Unsupported after CPU Upgrade (error 229)

Mike Texter — Thu, 19 May 2022 12:14:38 GMT

I sure will, just as soon as we verify the replacement DIMMs fix the issue.