topic Re: x64 exception type 0d general protection exception dl380 gen9 ubuntu server in HPE ProLiant Servers (ML,DL,SL)

x64 exception type 0d general protection exception dl380 gen9 ubuntu server

Issam39 — Mon, 20 Jun 2022 03:35:17 GMT

bonjour,

SVP, j'ai une problème de demarrage du systeme avec l'erreur x64 exception type 0d general protection exception.

quand je désactive uefi optimized boot il me donne un autre message :

erreur : coukdn't find a necessary member device of multi-device filesystem.

error : you need to load the kernel first.

serveur Proliant DL 380 G9

Bios version: P89 v2.56

SmartArray P440ar Controller

Frimeware Version 3.00 Build 0

UEFI Driver version 9.10

Systeme : Ubuntu server 20.04

Merci et diponible pour plus d'informations.

Google Translated:

hello,

Please, I have a problem starting the system with the error x64 exception type 0d general protection exception.

when I disable uefi optimized boot it gives me another message:

error: coukdn't find a necessary member device of multi-device filesystem.

error: you need to load the kernel first.

server Proliant DL 380 G9

Bios version: P89 v2.56

SmartArray P440ar Controller

Freeware Version 3.00 Build 0

UEFI Driver version 9.10

System: Ubuntu server 20.04

Thank you and available for more information.

Re: x64 exception type 0d general protection exception dl380 gen9 ubuntu server

Suman_1978 — Sat, 18 Jun 2022 03:51:48 GMT

Hi,

There are couple of articles which point out at updating Firmware and/or Drivers of components.
See if your server needs any of them.

If the issue does not resolve after updating the Firmware and/or Drivers, you may consider logging a support case with HPE.

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

Re: x64 exception type 0d general protection exception dl380 gen9 ubuntu server

Issam39 — Tue, 21 Jun 2022 02:55:47 GMT

@Suman_1978

bonjour,

Merci pour votre réponse.

comment je peux mettre à jour le micrologociel de smart array. possible de m'envoyé la documentation svp.

une autre question svp: la version du logiciel indiqué sur le lien du telechargement du micrologiciel est concernant le systeme qui va etre installé sur le serveur ou bein le systeme ou on ouvre le ILO?

Merci pour votre aide.

Cdt,

Issam MOSSAAD

Google Translated:

hello,

Thank you for your reply.

how i can update firmware of smart array. possible to send me the documentation please.

another question please: the software version indicated on the firmware download link concerns the system that will be installed on the server or the system where the ILO is opened?

Thanks for your help.

Cdt,

Issam MOSSAAD

Re: x64 exception type 0d general protection exception dl380 gen9 ubuntu server

Suman_1978 — Tue, 21 Jun 2022 13:15:28 GMT

Hi,

Here are the links to update BIOS and P440ar firmware/driver. Please refer to the Installation Instructions for help.
BIOS. P44ar Firmware. iLO Firmware.

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

Re: x64 exception type 0d general protection exception dl380 gen9 ubuntu server

Issam39 — Wed, 22 Jun 2022 04:31:29 GMT

@Suman_1978

Re,

update firmeware effectuer pour la Smartarray le problème est toujours d'actualité :(.

pour le bios il est déja à jours.

Cdt,

Issam MOSSAAD

Re: x64 exception type 0d general protection exception dl380 gen9 ubuntu server

Suman_1978 — Thu, 23 Jun 2022 07:53:34 GMT

Hi,

I am running out of suggestions, as a last option, you may disable this setting in BIOS.
Disable UEFI Optimized Boot.

Refer to this web page.

If this does not fix the issue, you may need to log a support case with HPE or Ubuntu.

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases