topic Re: Query: Proliant DL360 G9 - SSA (v 2.40.13) not recognizing the Smart Array Card P840 in ProLiant Servers (ML,DL,SL)

Proliant DL360 G9 - SSA (v 2.40.13) not recognizing the Smart Array Card P840

SystemAdmin21 — Mon, 15 Aug 2022 06:53:53 GMT

Hi All,

We are trying to configure some RAID logical volumes through Smart Storage Administrator that is accessed from Intelligent Provision (F10) after servers POST.

When accessing the SSA GUI, we faced the following error :

Fatal Error

275 Smart Array P840 in Slot 1 cannot be configured. The controller contains a logical drive that was created with a newer version of the Array Configuration
tools. Please obtain the latest version of the Array Configuration tools to configure this controller.

SSAGUI version is : 2.40.13
Smart Array Card P840 firmware version is : 7.00

One last thing, is that on the main menu of the SSAGUI, numerous Smart Array cards are listed and the P840 is not, which may be due to compatibility issue ?

Any advice or recommendation on how to make SSAGUI working with our P840 card would be much appreciated.

Regards.

Query: Proliant DL360 G9 - SSA (v 2.40.13) not recognizing the Smart Array Card P840

support_s — Fri, 05 Aug 2022 11:33:22 GMT

System recommended content:

1. Gen9 Service Pack for ProLiant 2021.10.1 - Component Release Notes

2. Gen10 Service Pack for ProLiant 2021.10.1 - Component Release Notes

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Re: Query: Proliant DL360 G9 - SSA (v 2.40.13) not recognizing the Smart Array Card P840

SystemAdmin21 — Fri, 05 Aug 2022 14:25:45 GMT

Could you please provide more details of what should be done ?

Re: Query: Proliant DL360 G9 - SSA (v 2.40.13) not recognizing the Smart Array Card P840

ManBha — Wed, 10 Aug 2022 08:47:10 GMT

Hello,

Please do update the intelligent provisioning to the latest firmware:

https://support.hpe.com/connect/s/softwaredetails?language=en_US&softwareId=MTX_629955e1368a4082b14fcbc569&tab=revisionHistory

Alternatively, please download the offilne SSA using the below link:

https://support.hpe.com/connect/s/softwaredetails?language=en_US&softwareId=MTX_321a88714bff4279abf175b9bd

Also, you can update the SSACLI online from OS.

https://support.hpe.com/connect/s/product?language=en_US&ismnp=0&l5oid=7252836&kmpmoid=7252838&tab=driversAndSoftware&cep=on&driversAndSoftwareQuery=ssa

Thanks.

Re: Query: Proliant DL360 G9 - SSA (v 2.40.13) not recognizing the Smart Array Card P840

SystemAdmin21 — Thu, 11 Aug 2022 08:39:06 GMT

Hi @ManBha ,

Thanks a lot for your feedback.

The actual version of our IP is 2.40.79, in case of a rollback is needed to revert to that version, where can we find that specific version (the 2.40.79 version) ? In the link that you provided, we only found v 2.40.79 and v 2.40.79(B).

Another question, is there any compatibility matrix between SSACLI and SSAGUI that can be found ? Our SSACLI is Linux based v 5.10.44, and we wish to know which IP version should be upgraded to in order for the SSA utilities (CLI and GUI) to be aligned.

Thanks in advance for your recommendations.

Regards.

Re: Query: Proliant DL360 G9 - SSA (v 2.40.13) not recognizing the Smart Array Card P840

ManBha — Mon, 15 Aug 2022 05:35:47 GMT

Hello,

Please find the below link and refer the revision history tab for all the versions of IP for Gen9 servers.

https://support.hpe.com/connect/s/softwaredetails?language=en_US&softwareId=MTX_629955e1368a4082b14fcbc569&tab=revisionHistory

Also, there is no compatibility matrix for SSACLI and SSAGUI.

Thanks.

Re: Query: Proliant DL360 G9 - SSA (v 2.40.13) not recognizing the Smart Array Card P840

SystemAdmin21 — Mon, 15 Aug 2022 06:55:24 GMT

Thanks a lot for your support @ManBha

Re: Query: Proliant DL360 G9 - SSA (v 2.40.13) not recognizing the Smart Array Card P840

Sunitha_Mod — Thu, 25 Aug 2022 10:28:07 GMT

Hello @SystemAdmin21,

Perfect! We are glad to know your concern has been addressed.