topic Re: HPE Raid array cant detect on windows (ML350 Gen 10) in ProLiant Servers (ML,DL,SL)

HPE Raid array cant detect on windows (ML350 Gen 10)

Deearif — Thu, 08 Sep 2022 07:46:33 GMT

Hi ,
i have issue on array cant be detected by OS windows server 2016 std today , it was okay before suddenly today after restart the server BSOD appeared Critical_Process_died , at first i thought it was SAS Drive faulty , but when i check bios on array setting , it detected the drive , but i cant boot into windows . i tried to restore using backup but when i tried to restore there's no logical drive to restore.
i appreciate any help .
Thank you.

Re: HPE Raid array cant detect on windows (ML350 Gen 10)

Suman_1978 — Thu, 08 Sep 2022 03:46:06 GMT

Hi,

I understand that server is not able to boot into OS.
In this scenario, I would suggest to perform array Diagnostics and see if what is faulty, is it hard drives or array controller or cache, etc.

Intelligent Provisioning 3.70 User Guide for HPE ProLiant Gen10, ProLiant Gen10 Plus Servers, and HPE Synergy

HPE ProLiant Gen10 Server - Insight Diagnostics Offline Not Supported

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

Re: HPE Raid array cant detect on windows (ML350 Gen 10)

Deearif — Fri, 09 Sep 2022 06:52:22 GMT

Hi Suman ,

I have run the diagnostic report ,

https://1drv.ms/u/s!AkTGMkiWs_qL6AqUpiM2E5IVvrzF?e=vl2zbj
you can download the report here.

i dont really know what's the problem.

Re: HPE Raid array cant detect on windows (ML350 Gen 10)

Suman_1978 — Fri, 09 Sep 2022 07:14:43 GMT

Hi,

Thankyou for sharing the ADU Report, as per the report I dont see any hardware related error or failure.
Critical_Process_died, this error seems to be more OS related than the HW.

https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0xef--critical-process-died
https://social.technet.microsoft.com/Forums/en-US/b00a4be7-ed94-48ba-9528-f2db62f24705/bsod-0x000000ef-any-solution?forum=ws2016
https://social.technet.microsoft.com/Forums/en-US/4110cc3c-0e04-4005-b130-8e931da682a8/help-with-criticalprocessdied-and-ntoskrnlexe?forum=ws16essentials

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

Re: HPE Raid array cant detect on windows (ML350 Gen 10)

Deearif — Sat, 10 Sep 2022 08:36:05 GMT

I thought it was windows too, but when I tried to do fresh installation from bootable pendrive, there's still no logical drive listed to install,

Re: HPE Raid array cant detect on windows (ML350 Gen 10)

Suman_1978 — Mon, 12 Sep 2022 04:35:55 GMT

Hi,

NOTE: It’s important to keep data backup before performing this activity.
Data integrity is customer responsibility. HPE recommends having data backup frequently and before performing any activity so that it can be restored during disaster recovery.

May be you should do it from beginning, by going into Intelligent Provisioning and creating a new logical drive and then Reinstall OS.

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

Re: HPE Raid array cant detect on windows (ML350 Gen 10)

Deearif — Mon, 12 Sep 2022 11:36:44 GMT

@Suman_1978

Hi suman, I tried to do fresh install windows server 2016, at first there's no listed drive but after I load driver p408i-a during install all drive appeared,

I tried to go load driver, popup file explorer and copy data from the missing drive and paste on my pendrive it's working.
So honestly I don't really want to do fresh installation, that's the last option

I have strong feeling its the driver
Can you please advice me?

Re: HPE Raid array cant detect on windows (ML350 Gen 10)

Suman_1978 — Tue, 13 Sep 2022 04:05:24 GMT

Hi,

In this scenario, I would suggest you to log a case with HPE Support and get their help.

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases