topic Re: BIOS/Hardware Health Failed in HPE ProLiant Servers (ML,DL,SL)

BIOS/Hardware Health Failed

fsbtiger — Tue, 20 Sep 2022 15:11:05 GMT

I have a new Server DL360p Gen 8, in the box, that was kept in stock for 8 years.

Server has never been used.

I decided to use and when connecting this with the error:

BIOS/Hardware Health Failed

The impression I have is that all the firmware has zeroed.

Any chance to reload the firmware without the machine booting to POST?

Re: BIOS/Hardware Health Failed

BPSingh — Fri, 16 Sep 2022 02:48:17 GMT

Greetings!

Please check the alerts on Systems Insight Display (SID) LEDs

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c03245333

If there are no fault LEDs on the SID, you may clear the NVRAM using S6 switch on the System maintenance switch on the system board.

Page#79 https://support.hpe.com/hpesc/public/docDisplay?docId=c03242811
To understand the location of the switch on the system board refer page#78.

If the issue persists the server can be tested in minimum hardware configuration (only if you are comfortable in doing so) or the server can be carried to a service center.

And if the server doesn't POST, I doubt offline firmware upgrade process would work.

Re: BIOS/Hardware Health Failed

fsbtiger — Fri, 16 Sep 2022 20:04:12 GMT

Hi,

I did all the suggested procedures and I still have the same error. Could you send me the firmware offline installation procedure to test?

Thanks,

Re: BIOS/Hardware Health Failed

BPSingh — Sun, 18 Sep 2022 12:00:11 GMT

Greetings!

Offline updates can be done by booting in to Gen8.1 SPP (Service Pack for ProLiant) ISO.

https://support.hpe.com/connect/s/softwaredetails?language=en_US&softwareId=MTX_ff582daf008c4f529c4d6c28f6

Active warranty/contract is required to download this.

Refer link for more details: https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00026884en_us