topic Re: smart array p430 problem in ProLiant Servers (ML,DL,SL)

smart array p430 problem

Chanklish — Mon, 03 Oct 2022 16:18:46 GMT

hello i have an ml350p gen8 server with a smart array p430 2 GB raid card

I have one array raid 5 with 2 logical drive

i have 2 errors stuck and i cant arrange them :

error 785 : Background parity initialization is currently queued or in progress on logical drive 1. If background parity initialization is queued, it will start when I/O is performed on the drive. When background parity initialization completes, the performance of the logical drive will improve.

and same for logical drive 2

I copied data , upgraded all drivers and firmware , changed strip size , copied more than 10 TB of data ,rebooted , etc .. same issue

transofrmation and rebuild are on the highest priority .. this has been more than 5 days

please advise

Re: smart array p430 problem

BPSingh — Thu, 29 Sep 2022 04:11:02 GMT

Greetings!

Was there any changes made before the issue started?

In the Smart Storage Administrator, please check if the initialization percentage/Progress counter is incrementing and not halted.

Check the cache read/write settings.

Please ensure the controller is running latest driver/firmware revision. The drives are on latest revision.

Re: smart array p430 problem

Chanklish — Thu, 29 Sep 2022 07:29:17 GMT

hello

this issue is from the begining

card firmware : 5.02

there is no percentage , only 2 active tasks ( logical drive 1 and logical drive 2 is undergoing parity initializtion ) and 2 status messages : background parity initialization is currently queued

Re: smart array p430 problem

BPSingh — Thu, 29 Sep 2022 16:53:59 GMT

Greetings!

Ideally, this is not an error per se but an indication that a parity based logical drive is undertaking background parity initialization. However as you said, this issue is there from the beginning then I think it needs further investigation. Sometimes underlying hardware issues can also cause this. You may log a support case with the logs so that the issue can be further investigated.

Re: smart array p430 problem

Chanklish — Fri, 30 Sep 2022 08:08:01 GMT

hello

can i open a case if my warranty is expired ?

Re: smart array p430 problem

BPSingh — Sun, 02 Oct 2022 17:13:45 GMT

Greetings!

You may try contacting support using drop down menu on the left and check for options if you product is out of warranty.

https://support.hpe.com/connect/s/?language=en_US

Re: smart array p430 problem

Chanklish — Fri, 07 Oct 2022 11:26:25 GMT

setting Surface Scan Analysis priority to high solved the issue

Parity was finished , I have no more messages

Re: smart array p430 problem

Sunitha_Mod — Tue, 11 Oct 2022 13:31:14 GMT

Hello @Chanklish,

Great! We are glad to know the problem has been resolved.