topic Re: Intelligent Provisioning Firmware Update times out in ProLiant Servers (ML,DL,SL)

Intelligent Provisioning Firmware Update times out

DaveyMG — Sat, 23 Jun 2018 10:31:56 GMT

Hi all,

I can't ge a firmware update to install ona new ML110 G10 server:

From the iLO console, selecting Intelligent Provisioning and clicking Always On, a firmware update notification appears. Clicking to accept the notification offers a firmware update. After starting the update the scroll bar indicates "downloading firmware list" then "Downloading GPE-3.10-11.x86_64.rpm... 21%"

The download does not complete and eventually displays "RequestError: Error: ETIMEDOUT...0%" (pics attached)

During the download, double clicking the download bar shows:

Intelligent Provisioning Images for Manufacturing
v3.10 ( Installed Version 3.00 )
gaius-3.10-222.x86_64.rpm
GPE-3.10-11.x86_64.rpm (this has a rotating cog icon)
singularity-lpk-3.10-118.noarch.rpm
vid-3.00-69.x86_64.rpm

I've tried resetting the iLO but no change. The iLO ip is set using DHCP.

I've tried to enter a support case several times but keep getting a service not available error message.

Thanks,

Re: Intelligent Provisioning Firmware Update times out

FabioC1 — Mon, 25 Jun 2018 13:12:51 GMT

Hi, DaveyMG

For update the Intelligent Provisioning you need make this sequence

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00029723en_us&docLocale=en_US

Try again

Re: Intelligent Provisioning Firmware Update times out

DaveyMG — Tue, 26 Jun 2018 18:45:23 GMT

Hi Fabio,

Thanks for your reply. Unless you'e referring to the manual download process described in that article, I have been following the same steps to update the Inteligent Provisioning images. After starting the update I see that a download is started from downloads-hpecomllb9.houston.hpe.com:443 to the server nic ip. I have a slow internet connection so after about 10 minutes it has downloaded about 350MB then it stops and gives the time out error. It seems the timeout value is too short. I will have to try downloading the SPP package manually.

Thanks,

Dave

Re: Intelligent Provisioning Firmware Update times out

kmezhoud — Tue, 03 Jan 2023 10:08:11 GMT

HI,

The same issu with Proliant DL380 Gen10.

After updating using "Attempt Firmware Update". I restart the HPE server with F10 option and i get an issu saying:

update server selected is https://ipupdate.itcs.hpe.com/
sha1sum: 9ea..........., md5sum: '37355367388383635V,
name: gaius-3.76-2.x86_64.rpm,
size: 564307017
Installing gaius-3.76-2.x86_64.rpm

Thanks

kmezhoud

Re: Intelligent Provisioning Firmware Update times out

Sunitha_Mod — Tue, 03 Jan 2023 07:12:47 GMT

Hello @kmezhoud,

Thank you for writing to us! Since you have posted in an old topic and there is no response yet, I would recommend you to create a new topic using the create "New Discussion" button, so the experts can check and assist you further.