topic Re: HP smart Array P420i controller in ProLiant Servers (ML,DL,SL)

HP smart Array P420i controller

Anisurr — Wed, 04 Jan 2023 02:24:13 GMT

I am trying to install windows server on a HP ProLiant DL360p Gen8 but its giving me the following error

Slot 0 HP Smart Array P420i Controller
(2 GB, v8.00) 0 Logical Drives
Hardware RAID support is disabled via controller NVRAM configuration settings.
1709-Slot 0 Drive Array - One or more attached hard drives could not be authenticated as a genuine HP hard drive. Smart Array will not control the LEDs to these drives.
Please run HP Smart Storage Administrator (HP SSA) or ACU to learn which drives could not be validated as genuine.

Can anyone please help me. Thanks

Betreff: HP smart Array P420i controller

Cali — Thu, 29 Dec 2022 11:48:09 GMT

I assume the Controller is in HBA Mode Setting.

To disable the HBA Mode, use the SSA CLI:

ssacli ctrl all show
#and then, depending on where the controller is
ssacli ctrl slot=0 modify hbamode=off

Or use the Smart Storage Administrator GUI.
Gelöst: DL380p Gen8 (P420i) exit out of HBA mode - Hewlett Packard Enterprise Community (hpe.com)

Cali

Re: HP smart Array P420i controller

Bunsol — Tue, 03 Jan 2023 01:34:24 GMT

Yes this looks like the controller is in HBA mode. For the drive genuine error check if you are using HPE drive and if not then this message is justified and can be ignored. However if the drive is HPE then make sure the controller and drive firmware are updated to the latest. If issue persists then shutdown the server, reseat the drive and check by swapping with a good known spare.

Re: HP smart Array P420i controller

Anisurr — Fri, 06 Jan 2023 00:15:20 GMT

From where can i download the firmware? Do I have to pay for the firmware? can you please advise me. thanks

Re: HP smart Array P420i controller

Bunsol — Fri, 06 Jan 2023 04:40:57 GMT

Please use the below link to download firmware and drivers from our support site. Some firmware are free and some will require a contract linked.

https://support.hpe.com/connect/s/search?language=en_US#q=p420i&t=All&sort=relevancy&numberOfResults=25

Re: HP smart Array P420i controller

Harshitha_K — Fri, 06 Jan 2023 04:45:59 GMT

Hi Anisurr,

Use the below link to download latest version of the firmware v8.32(C)

https://support.hpe.com/connect/s/softwaredetails?softwareId=MTX_dc0fa2598792465d8d5eaab1e2&tab=revisionHistory

You may check Revision History for other firmware versions.

Some firmware downloads require an Active contract/warranty to be linked.

If you need any help regarding Linking contracts and warranties, please visit these links.

https://support.hpe.com/hpesc/public/docDisplay?&docId=a00109633en_us
https://support.hpe.com/help/en/Content/contractsAndWarrantiesMain.htm
https://www.hpe.com/psnow/doc/4aa5-1627enw

Thanks