topic Re: DL360p Gen 8 doesn't recgonize SAS hard drives unless hot plugged in ProLiant Servers (ML,DL,SL)

DL360p Gen 8 doesn't recgonize SAS hard drives unless hot plugged

MinghuiYu — Mon, 19 Dec 2022 02:22:43 GMT

First time HPE Proliant user!

Got a DL360p Gen 8 for a lab and cannot get it work.

The issue is all 5 HP enterprise SAS hard drives cannot be detected by the system --- unless hot unplug and plug again.

The system always shows no phyiscal hard drives. When I hot plug hard drives, system detected them and I can create logic drive, but after a reboot, it's gone.

Hard drive model is this.

Thank you very much for the help!

Some screenshots:

[Moderator edit: Removed the confidential info.]

Re: DL360p Gen 8 doesn't recgonize SAS hard drives unless hot plugged

Suman_1978 — Thu, 15 Dec 2022 07:20:05 GMT

Hi,

Please check if these hard drives are compatible with this server.
As per the supplied Option part from that link, 581286-B21, I dont see this in the server QuickSpecs, page# 30 onwards .
You may try the following, update P420i firmware and hard drive firmware also by searching the drive model number.

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

Re: DL360p Gen 8 doesn't recgonize SAS hard drives unless hot plugged

ksram — Mon, 19 Dec 2022 02:19:58 GMT

Hi MinghuiYu,

Good day!

As suggested please check the compatibility of the Drives.

Also try updating the Firmware and Driver of Controller and Storage components.

Thank you
RamKS

Re: DL360p Gen 8 doesn't recgonize SAS hard drives unless hot plugged

MinghuiYu — Wed, 21 Dec 2022 04:25:07 GMT

@ksram

Thanks all for the suggestions. Too bad it still doesn't work. It is a used server, for lab only so no HPE support.

As previously mentioned, the system recognizes those (used) SAS HDD if hot plug them; can create array, but reports failed drives. I tried all 8 bays. It's unlikely all five SAS HDD are defective, so I really have no idea now.

I downloaded SPP for Gen 8, did offline update, but no luck. I even managed to upgrade SSA to a higher version than the SSA in SSP (2017 version).

Re: DL360p Gen 8 doesn't recgonize SAS hard drives unless hot plugged

ksram — Thu, 05 Jan 2023 14:47:56 GMT

Hi @MinghuiYu ,

Thanks for trying and replying.

It could be due to the Drives - if feasible please try with new different Drives Models (which are listed on the Option Parts / Quickspecs and check the functionality)

This helps if the issue is with the Drives or the Back plance / Controller.

Thank you
RamKS