topic Re: Query: Firmware update – User token USB key required? in ProLiant Servers (ML,DL,SL)

Firmware update – User token USB key required?

rznr — Wed, 26 Jan 2022 14:56:33 GMT

Hello everyone,

we got some new "ProLiant DL380 Gen10"-Servers for our company. When trying to apply the suggested firmware updates for hard drives etc. we are prompted for a USB key user token (see picture below). What is this? Are we not able to just apply the firmware updates without any further authorisation?

Thank you in advance,
rznr

Query: Firmware update – User token USB key required?

support_s — Wed, 26 Jan 2022 13:36:55 GMT

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1. Updating firmware

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Re: Query: Firmware update – User token USB key required?

Torsten. — Wed, 26 Jan 2022 13:48:17 GMT

What firmware and update method do we talk about?

Re: Query: Firmware update – User token USB key required?

rznr — Thu, 27 Jan 2022 07:04:51 GMT

Thanks for the replies.

I thought there was only one update method. Unfortunatly I cannot access the server to look up the update method at the moment. I get back to you when i can.

Regards,
rznr

Re: Query: Firmware update – User token USB key required?

Torsten. — Thu, 27 Jan 2022 13:30:35 GMT

There are dozens of upgrade methods ... please tell the details.

Re: Query: Firmware update – User token USB key required?

rznr — Fri, 04 Feb 2022 08:38:46 GMT

Now i got it. The update method i use is via intelligent provisioning after booting up the server ("Server maintenance" -> "Firmware update"). I inserted an empty usb flash drive and got an additional popup which told me exactly what to do:

Go to the website https://support.hpe.com/hpesc/swd/entitlement-token-service/generate and generate a user token
Save the token in a file named "user_token.txt" to an usb flash drive
Insert the flash drive into the server before the firmware update

-> Now you can start the updates.

Regards
rznr

Re: Query: Firmware update – User token USB key required?

ljkhlkbljhvgkhg — Tue, 10 Jan 2023 13:45:44 GMT

OH MY GOD, what is this stupid piece of *****!?
Can't we just update firmware without being tortured with useless stuff like that?

Now the deployment of a server gets delayed because I have to wait for someone to connect the stupid USB stick to the server.

This is just utterly, utterly stupid and ridiculous. We are burning our time, installing fixes for bugs which were introduced by HPE themselves in the first place and as a bonus they just torture us all the way through the process.

Re: Query: Firmware update – User token USB key required?

Torsten. — Tue, 10 Jan 2023 14:20:18 GMT

Why not just booting the current SPP?

Any reason to struggle with IP?

Re: Query: Firmware update – User token USB key required?

ljkhlkbljhvgkhg — Tue, 10 Jan 2023 14:22:51 GMT

why not use a (supposedly) convenient feature if it is there?

also, the server is located thousands of km away and has a bad internet connection to my location. the remote iso boot process would most likely take ages and/or abort.

i've managed to get another machine on-site running however, from where I'll do the iso boot. still unbelievably annoying.

Re: Query: Firmware update – User token USB key required?

Jackson0000 — Thu, 09 Feb 2023 03:13:56 GMT

Sound like illegal user token key to pass for access.... FUNNY HPE.... HPE should put user token in their own website to generate. we can enter private and copy user token.

is it all for people to use user_token.txt that you give us so easy?

Re: Query: Firmware update – User token USB key required?

MZe_CH — Wed, 15 Feb 2023 06:07:56 GMT

Leider ist die Webseite um den User Token zu generieren nicht verfügbar...

Der angeforderte Service oder die angeforderten Informationen sind derzeit nicht verfügbar. Wir entschuldigen uns für diese Unannehmlichkeit und arbeiten daran, dieses Problem so rasch wie möglich zu lösen. Bitte versuchen Sie es später erneut.
(Fehler: 503)

Google Translated:

Unfortunately the website to generate the user token is not available...

The requested service or information is currently unavailable. We apologize for the inconvenience and are working to resolve this issue as soon as possible. Please try again later.
(Error: 503)

Re: Query: Firmware update – User token USB key required?

Sunitha_Mod — Wed, 15 Feb 2023 06:10:34 GMT

Hello @MZe_CH,

Thank you for posting! Sorry for the inconvenience caused. If you are still facing the same issue, we would recommend using the following link to report it so that the concerned team can quickly look into it:

https://support.hpe.com/connect/s/sitesupport?language=en_US

Re: Query: Firmware update – User token USB key required?

pawmeng — Fri, 31 Mar 2023 12:26:27 GMT

Still the same issue. No service error 500

Re: Query: Firmware update – User token USB key required?

pawmeng — Sat, 01 Apr 2023 08:03:06 GMT

When server site was up again it worked fine

https://support.hpe.com/hpesc/swd/entitlement-token-service/generate

Re: Query: Firmware update – User token USB key required?

art76 — Thu, 20 Apr 2023 06:35:41 GMT

Does anyone know if these tokens expire?

I created one a few weeks back but it didn't seem to work today so I created a new one, not that the new one works either but just wondering if anyone has used one for a few weeks/months?

Re: Query: Firmware update – User token USB key required?

jceron — Fri, 21 Apr 2023 19:34:28 GMT

Incredibly annoying - does not even work with fresh generated key. I wonder when they can create a utility that is able to detect their own products, serial number, and automatically update if required (or if end-user agrees) instead of going through this ridiculous process.

Re: Query: Firmware update – User token USB key required?

Allen Crist — Sat, 10 Jun 2023 01:59:44 GMT

Is there any way to emulate a USB? This is so stupid that I would need a local person to put in a USB.

Re: Query: Firmware update – User token USB key required?

art76 — Mon, 12 Jun 2023 06:15:59 GMT

I haven't tried, but I guess ilo does usb emulation. You may need to create an iso of the usb drive as I think it needs an iso to mount.
I'll try to give it a go soon myself.

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Re: Query: Firmware update – User token USB key required?

MCSL — Tue, 13 Jun 2023 13:46:39 GMT

Just run into this issue here too, our Datacentre is miles away and this now needs me to drive over to put a USB stick in, MADNESS! I'm going to try to do this with iLO Virtual Media and will report back if I manage to do it just like others have commented, wish me luck.

UPDATE: I failed to make use of the Virtual Media options in iLO as it never saw them as a USB stick, so just booted to the latest SPP iso instead,. As it happens all the firmware versions were newer on the SPP anyway so not sure what IP is doing for us here. It's a shame that this whole experience has been truly painful and it really doesn't need to be.

Re: Query: Firmware update – User token USB key required?

SS-HPe — Wed, 05 Jul 2023 13:04:48 GMT

Quick question to add to this Thread. Is a new token required per Server? I have 3 units!