topic Re: unable to access ilo port when using RDP? in ProLiant Servers (ML,DL,SL)

unable to access ilo port when using RDP?

tcale89 — Fri, 03 Feb 2023 12:19:54 GMT

Hi all,

I have an issues connecting with my DL360 gen9 ilo port.

I am trying to access the ilo port through a remote deskop connection so I can change settings etc without being on site. For some reason it doesn't allow me to load into the ILO using a browser.

I am using remote deskop to connect into another DL360 which is being used as a windows server, then I am connecting using a ethernet port on the Windows server to connect the the DL360gen9 but it doesn't seem to like this ?

if i connect directly from my laptop to the DL360 gen9 using ethernet i can load the ILO webpage.

Any ideas why this wont work?

would I need a cross over cable or something simple like that to connect from one DL360 to the other?

Re: unable to access ilo port when using RDP?

TVVJ — Thu, 02 Feb 2023 18:16:19 GMT

Hello,

iLO provides the ability to connect to it using the GUI or CLI and not using RDP session.

Regards,

Re: unable to access ilo port when using RDP?

msobers22 — Thu, 02 Feb 2023 19:03:59 GMT

Hello,

The standard way to access iLO is thru the iLO Web Interface. This normally done over your production network or a dedicated management network. iLO uses standard Ethernet cabling, which includes CAT 5 with RJ-45 connectors..

Have you completed the initial configuration of iLO? Are you using DHCP or a Static IP?

Theses are the initial steps

Connect iLO to the network
If you are not using DHCP, use the ROM based-server utilities to configure a static IP.
Configure user accounts.

Here is the link to the iLO 4 USer Guide

Document - HPE iLO 4 2.81 User Guide | HPE Support

I hope this helps

Re: unable to access ilo port when using RDP?

tcale89 — Fri, 03 Feb 2023 08:06:09 GMT

using a Static IP address.
I can connect to the ILO port directly using my Laptop, but my issue is that when i use my laptop to remotely connect into another DL360 (this is being used as a windows machine) I am then unable to connect through this windows machine into the ilo of the DL360 gen9 that i want to install ESXI onto.
I am using one of the ethernet port lan1 to connect from DL360(windows machine) to DL360 g9 ilo port.

Not sure why it doesn't work as this is the same setup as I would use to configure a Cisco device which works fine.

Re: unable to access ilo port when using RDP?

tcale89 — Fri, 03 Feb 2023 08:12:24 GMT

I can connect to it using the GUI when my laptop is connected directly by ethernet.

my issue is that I want to connect to it from another location and not have to sit local to the device.

I have a DL360 set up as a windows server, I have this windows server connected from lan1 to the ilo port of the DL360 g9 by direct ethernet cable.
I then remote access into the Windows server and configure the lan1 adapter settings so its in the same static IP range as the DL360 g9 i want to configure (same as I would do on my laptop). When I do this it doesn't seem to load the GUI through the browser?

If I connect a Cisco device the same way I can access it from another location like my house etc so not sure why this doesn't work ?

Re: unable to access ilo port when using RDP?

Sog_321 — Fri, 03 Feb 2023 09:02:02 GMT

This sounds like a network and cable issue. You connect your iLO port direct to a LAN port on your Windows Server. I'm not sure if iLO port support crossover on the port. If you connect devices directly you need a crossover cable. Send and receive pins are crossed in this cable. The Cisco device port may have this option . So you need to use a crossover calble or place a simple switch between both ports.

Re: unable to access ilo port when using RDP?

Sog_321 — Fri, 03 Feb 2023 09:11:20 GMT

The second option is a TCP or route issue on your server. Check with route print. Next step is settings and bindings of your LAN port

Re: unable to access ilo port when using RDP?

tcale89 — Fri, 03 Feb 2023 09:55:01 GMT

I'll try a cross over cable and let you know, its most likely something simple like that.

Re: unable to access ilo port when using RDP?

tcale89 — Fri, 03 Feb 2023 14:16:07 GMT

Cross over cable doesn't seem to work either.

Re: unable to access ilo port when using RDP?

msobers22 — Fri, 03 Feb 2023 17:09:07 GMT

Hi,

So I was curious to see if your scenario would work , so I tried it in my lab. I configured a static IP, SM and GW on a laptop, then I connected a standard ethernet cable from the laptop to the iLO port.

PING the IP of the laptop - Successful
PING the IP of the server iLO port - Successful
Entered the ILO IP in the web browser and the web page came up
Successfully logged into iLO

So it looks like it works. I would check your cable. Do you see link and activity lights when you connect the cable? I have never had the need to connect to iLO like this but it does work.

Re: unable to access ilo port when using RDP?

tcale89 — Tue, 07 Feb 2023 08:19:28 GMT

My step is a little different as my laptop connects to a DL360 which is a windows server then that windows server connects to another dl360.
I can ping the ip address of the ilo from windows server and it comes back ok just cant seem to load the page in a browser.

tried straight cable and cross over cat5

Re: unable to access ilo port when using RDP?

tcale89 — Wed, 08 Feb 2023 08:14:13 GMT

I have solved my issue, turns out someone else had configured one of the other ports on the device to a matching IP i was using which must have been conflicting with my port.

Re: unable to access ilo port when using RDP?

Sunitha_Mod — Wed, 08 Feb 2023 14:33:46 GMT

Hello @tcale89,

Perfect!

We are glad to know the issue has been resolved and thank you for keeping us updated.