topic Re: ILO 4 2.81 on DL380 GEN9 : cpqNicAllLinksDown Trap issue in HPE ProLiant Servers (ML,DL,SL)

ILO 4 2.81 on DL380 GEN9 : cpqNicAllLinksDown Trap issue

Marco Correnti Techno S — Wed, 15 Feb 2023 07:21:03 GMT

Hi all

I have many problems with ILO Traps, one of them is that for a DL380 GEN9 runnng ILO4 version 2.81 (latest) the trap cpqNicAllLinksDown is sent without a reason many times

Moreover this event is NOT in the IML LOG and the status of that adapter is OK.

I have seen that this trap has been introduced in the 2.70 version

Software Details - Online ROM Flash Component for Windows - HPE Integrated Lights-Out 4 | HPE Support

Is there a workaround or anything else we can do to avoid this problem?

Thanks in advance

Re: ILO 4 2.81 on DL380 GEN9 : cpqNicAllLinksDown Trap issue

Suman_1978 — Tue, 14 Feb 2023 05:14:09 GMT

Hi,

Yes this Enhancement came in iLO FW 2.70 onwards.

Symptom
Alert Type ID: trap.cpqNicAllLinksDown

Description: All links down in adapter in slot X.

Action
Check the connection to the adapter and validate the connectivity between the server and any external devices, including the cabling.

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

Re: ILO 4 2.81 on DL380 GEN9 : cpqNicAllLinksDown Trap issue

Marco Correnti Techno S — Tue, 14 Feb 2023 10:05:15 GMT

Thanks @Suman_1978

I know what the trap refers to, my problem is that this trap is generated for no reason at all, I need a solution about it.

May be I was not clear ?

Regards

Re: ILO 4 2.81 on DL380 GEN9 : cpqNicAllLinksDown Trap issue

Suman_1978 — Tue, 14 Feb 2023 13:32:50 GMT

Hi @Marco Correnti Techno S

Yes you were very clear. Here the probable cause could be:

Network cable not connected or faulty.
The other end of the switch/router could be problematic.

Try the workaround only if the server or configuration allows:
Try with other network cable.
Try connecting to a different port on the switch/router.
Check the network card in a different slot within the server.

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

Re: ILO 4 2.81 on DL380 GEN9 : cpqNicAllLinksDown Trap issue

Marco Correnti Techno S — Tue, 14 Feb 2023 16:47:17 GMT

Thanks again @Suman_1978

I know the possible causes, but, as I written, in my first post the trap of the fault is generarted but the ILO shows that the network card is OK.... this is the problem, a trap for a fault is generated but there is no fault...

I want to underline the fact, which I think is significant, that this trap is NOT wiritten in the ILO IML.

It seems an issue like this one, patched with the 2.79 version

Software Details - Online ROM Flash Component for Windows - HPE Integrated Lights-Out 4 | HPE Support

ILO 4 sends multiple unwanted SNMP traps with specific ID in a day.

The only workaround that you have suggested that we could do is this one

Check the network card in a different slot within the server.

but, again, I think this issue is an ILO issue and we cannot do this check right now.

Any other suggeston ? Could an Active Health System Log be useful ?

Thanks in advance.

Re: ILO 4 2.81 on DL380 GEN9 : cpqNicAllLinksDown Trap issue

Suman_1978 — Wed, 15 Feb 2023 10:52:00 GMT

Hi,

Kindly log a case with HPE Support by collecting AHS Log.

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

Re: ILO 4 2.81 on DL380 GEN9 : cpqNicAllLinksDown Trap issue

ksram — Tue, 21 Feb 2023 18:28:13 GMT

Hi,

Thank you for the Post.

In order to check the Logs, we would request you to log a Case with HPE, so that we can check and share the next suggestions.

Best Regards,

RamKS

Re: ILO 4 2.81 on DL380 GEN9 : cpqNicAllLinksDown Trap issue

Marco Correnti Techno S — Tue, 21 Feb 2023 19:26:32 GMT

Thanks @Suman_1978 & @ksram

Unfortunely I don't have a support contract ...

Thank you all the same

Re: ILO 4 2.81 on DL380 GEN9 : cpqNicAllLinksDown Trap issue

ksram — Mon, 27 Feb 2023 00:48:16 GMT

Hi @marco correnti Techno S

You can try the following :

1) Update the Firmware and Driver of the Network Card to the latest and or to the Supported version

2) Update the AMS - Agentless Management Service

3) Try downgrading the iLO (we can bring it to latest version later)

If the above doesn't help, let us know

> when the issue started

> Any changes done after which the issue has started

> Any changes - patch updates / Firmware / Driver update / OS upgrade / etc

We may have to roll-over to previous version if we identify the issue has started after any changes.

Even after performing the above if we see issue, then we may have to log a Case ( I can assist further on support Contract)

Thank you
RamKS