topic Re: ILO question: Agentless Management service NOT AVAILABLE in ProLiant Servers (ML,DL,SL)

ILO question: Agentless Management service NOT AVAILABLE

villarre — Wed, 09 Sep 2015 14:23:50 GMT

Hi, I have a ProLiant BL660c Gen8 ILO4 showing AGENTLESS MANAGEMENT SERVICE - NOT AVAILABLE under Information > System information.

Does anybody have any idea about what this is and if it's about any problem on the server?

Will ppreciate your answers!

Re: ILO question: Agentless Management service NOT AVAILABLE

Torsten. — Wed, 09 Sep 2015 14:30:59 GMT

Is the agentless management software installed, the OS up and running?

Re: ILO question: Agentless Management service NOT AVAILABLE

Jimmy Vance — Fri, 20 Jan 2023 08:24:15 GMT

As Torsten has commented, you need the AMS installed in the host OS as tehre is some information iLO cannot get without it.

THis article explained AMS (it talks about Gen8, but AMS is the same for Gen9)

~~http://h30507.www3.hp.com/t5/Coffee-Coaching-HP-and-Microsoft/HP-ProLiant-Gen8-Agentless-Management-Overview/ba-p/108579#.VfBDkBFVirM~~

[Moderator edit: Above link is no longer valid. Please refer to the https://support.hpe.com/]

Re: ILO question: Agentless Management service NOT AVAILABLE

villarre — Wed, 09 Sep 2015 14:47:42 GMT

Hi, server is up and running, but I don't know how to check if it's installed? The server is running a RHEL. Thank you for your response!

Re: ILO question: Agentless Management service NOT AVAILABLE

Jimmy Vance — Fri, 20 Jan 2023 08:33:37 GMT

you can run #rpm -qa | grep hp-ams

If you need to install the package, you can add the HP Linux SDR as a software repository for your system

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c04722047

[Moderator edit: Updated the broken link]

[Note: broken link updated by Mod]

Re: ILO question: Agentless Management service NOT AVAILABLE

villarre — Wed, 09 Sep 2015 15:03:34 GMT

The server doesn't have the package installed:

[root@usplsrobpidb13 ~]# rpm -qa | grep hp-ams
[root@usplsrobpidb13 ~]#

Not having this may be causing that NOT AVAILABLE message for the AGENTLESS MANAGEMENT SERVICE ?

Is there any potential problem not having it available?

Because someone reported that is not available but maybe it was always "not available" ? Thanks again!

Re: ILO question: Agentless Management service NOT AVAILABLE

veniz — Thu, 11 May 2023 06:24:58 GMT

I have the same problem, I don't know how to act !

Thank you for your guidance.

Re: ILO question: Agentless Management service NOT AVAILABLE

Sunitha_Mod — Fri, 12 May 2023 11:00:50 GMT

Hello @veniz,

Thank you for writing to us! Since you have posted in an old topic and there is no response yet, I would recommend you create a new topic using the create "New Discussion" button, so the experts can check and guide you further.

Re: ILO question: Agentless Management service NOT AVAILABLE

F1Rules — Thu, 16 Nov 2023 16:10:20 GMT

Why is it called Agentless if the host needs software (agent) for the iLO to be able to detect hardware?? Seems like an oxymoron to me.