topic Re: Proliant DL380 Gen 9 System Overheating Temperature Sensor 8 in ProLiant Servers (ML,DL,SL)

Proliant DL380 Gen 9 System Overheating Temperature Sensor 8

jchen522 — Wed, 12 Jul 2023 08:36:51 GMT

We have a Proliant DL380 Gen 9 server that has been working for a long time running ESX. We started getting System Overheating Temperature Sensor 8 and it shuts down the server. Sensor 8 seems to point to HD MAX?

iLO Integrated Management Log possibility bay 4 and bay 16 overheat.

HPE smart storage administrator shows all hard drive temperature normal.

Could anybody tell me exactly where this sensor 8 is located?

Should we try to update the firmwares using support pack? What happens if it decides to shutdown the server while updating firmware?

Re: Proliant DL380 Gen 9 System Overheating Temperature Sensor 8

Suman_1978 — Wed, 12 Jul 2023 08:08:17 GMT

Hi,

Please see this advisory. Advisory: HPE ProLiant Gen9 Servers - High Fan Noise May Occur on Systems Running Smart Array Controller Firmware Versions Earlier Than 4.52

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

Re: Proliant DL380 Gen 9 System Overheating Temperature Sensor 8

jchen522 — Wed, 12 Jul 2023 18:24:53 GMT

Thank you very much for that info! The controller may already have that version

We are going to try the latest firmware anyway.

I downloaded the Gen9 service pack for Proliant and I am having a hard time creating a bootable usb key using USB KEy Utility. It's just stuck on copying source files to USB key. USB key is 32GB. Is it safe to mount this via iLO over network and update it that way? If I burn the ISO to CD, it requires a double layer DVD right? File size is about 7.22 GB. The server is able to from external CD?

https://support.hpe.com/connect/s/softwaredetails?softwareId=MTX_ab56dbf228be4a80adfb576b2a

Re: Proliant DL380 Gen 9 System Overheating Temperature Sensor 8

Suman_1978 — Thu, 13 Jul 2023 05:09:48 GMT

Hi,

There are some videos and documentation on SPP which might help you.

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

Re: Proliant DL380 Gen 9 System Overheating Temperature Sensor 8

jchen522 — Thu, 10 Aug 2023 04:54:59 GMT

Thank you! It turns out one of the hard drive was overheating. Once we replaced it, it started working normally. Thank you for your assistance!!!

Re: Proliant DL380 Gen 9 System Overheating Temperature Sensor 8

Sunitha_Mod — Thu, 10 Aug 2023 05:46:53 GMT

Hello @jchen522,

That's awesome!

We are extremely glad to know the problem has been resolved.