topic Re: Getting stuck now on the POST screen in ProLiant Servers (ML,DL,SL)

Getting stuck now on the POST screen

Iqbal05eee — Wed, 16 Aug 2023 08:26:44 GMT

One of my servers getting stuck in the POST screen as following photos. Any idea how to solve this problem?

Re: Getting stuck now on the POST screen

Sunitha_Mod — Wed, 16 Aug 2023 08:59:24 GMT

Hello @Iqbal05eee,

Thank you for posting!

Could you please let us know which product you are referring to? So we can check and move it to the right board.

We await your response.

Re: Getting stuck now on the POST screen

Iqbal05eee — Wed, 16 Aug 2023 09:00:58 GMT

HP DL380 G10

Re: Getting stuck now on the POST screen

Suman_1978 — Wed, 16 Aug 2023 09:22:25 GMT

Hi,

Here are some documents which might help you resolve the issue.

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00017522en_us
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00019109en_us
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00018787en_us

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

Re: Getting stuck now on the POST screen

Iqbal05eee — Thu, 17 Aug 2023 07:11:01 GMT

@Suman_1978

Same as before. Cant resume the problem.

Re: Getting stuck now on the POST screen

Suman_1978 — Thu, 17 Aug 2023 07:34:08 GMT

Hi,

Can you please tell us the Error code or message you see during POST?
Is there any error message in the IML log of iLO?

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

Re: Getting stuck now on the POST screen

Iqbal05eee — Thu, 17 Aug 2023 08:12:18 GMT

Please see the below screen

Re: Getting stuck now on the POST screen

Suman_1978 — Thu, 17 Aug 2023 08:34:20 GMT

Hi,

Thankyou for sharing the screengrab.

You may need to perform basic troubleshooting as follows:
Switch off the server and remove any unwanted hardware like PCI Cards which is not required for boot.
Remove any external devices which is not required for boot.
Bring the server to minimum configuration by installing minimum DIMM, refer to this QuickSpecs, page# 79

If still problem persist, you may clear the NVRAM by toggling the S6 switch.

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

Re: Getting stuck now on the POST screen

Sunitha_Mod — Thu, 24 Aug 2023 14:17:42 GMT

Hello @Iqbal05eee,

Let us know if you were able to resolve the issue.

If you have no further query and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.

Re: Getting stuck now on the POST screen

Bisho — Mon, 16 Sep 2024 09:07:54 GMT

I get stuck on the POST screen and the ILO IP shows as Unknown none of the F buttons do anything, please help

Re: Getting stuck now on the POST screen

Sunitha_Mod — Tue, 03 Sep 2024 07:32:31 GMT

Hello @Bisho,

Thank you for writing to us.

You might want to consider creating a new topic by utilizing the "New Discussion" button, as this will not only enhance visibility compared to the old topic but also boost your chances of receiving responses from experts.