topic Re: HPE dl20 gen10 plus fan 38% in ProLiant Servers (ML,DL,SL)

HPE dl20 gen10 plus fan 38%

mbrt11 — Mon, 04 Sep 2023 02:30:12 GMT

Hi I bought HPE dl20 gen10 plus with Hp entry sata hard drives. The server's fans make a lot of noise, the fans are constantly at 38% and do not go down.
The server is configured with raid 1 with (intel vroc software controller) windows server 2022.
The server is updated to the latest bios, ilo5, ams driver.
What action is there?

Re: HPE dl20 gen10 plus fan 38%

Vinky_99 — Fri, 25 Aug 2023 08:03:42 GMT

Hello @mbrt11

Good day!

You may give a try to below ones:

>> The first thing to do is ensure that the server's temperature is within acceptable ranges. High temperatures can cause fans to spin faster to cool the system down. You can use HPE's iLO (Integrated Lights-Out) interface or a third-party monitoring tool to check the temperature readings.

>> You mentioned that you've updated the BIOS, iLO, and AMS drivers, which is a good start. However, also ensure that the firmware and drivers for other components (such as the RAID controller, network adapters, etc.) are up to date. Sometimes, outdated drivers can cause fan issues.

>> In the iLO settings, check if there are any specific fan control settings or profiles. You may be able to adjust the fan speed profiles to reduce noise. However, be cautious when changing these settings as they can impact server cooling.

>> Since you're using Intel VROC software RAID, there could be settings related to the controller that affect fan speeds. Review the RAID controller settings in the BIOS and see if there are any options related to fan control or power management.

>> Make sure the server is in an environment with adequate cooling. Overheating can cause fans to work harder. Ensure that there's proper ventilation, and there's no dust buildup inside the server.

>> Ensure that the SATA hard drives you're using are compatible with the server. Incompatible hardware can sometimes cause fan speed issues.

>> Look for any error messages or warnings in the iLO logs or Windows Event Viewer that might provide clues about why the fans are running at a constant high speed.

Remember that adjusting fan settings improperly can lead to overheating and hardware damage, so proceed with caution.

I hope this helps! Let me know

Re: HPE dl20 gen10 plus fan 38%

Sham82 — Mon, 28 Aug 2023 03:32:37 GMT

Hello,

Please Let us know the version of the Operating System installed if the Agentless Management Service is installed ?

Please refer to below document:
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00083154en_us

Regards
HPE

Re: HPE dl20 gen10 plus fan 38%

mbrt11 — Mon, 28 Aug 2023 08:05:21 GMT

Have scanned the internet and HPE's forum, several users seem to have the same problem with the fans going into high alert. Haven't come across any concrete solution to it yet though.

All the recommendations below I have triple checked, reinstalled the server with latest drivers, firmware. The SATA hard drives are from HP which are recommended for the servernt. Have gone through all the parameters in ILO, everything else seems to be green, i.e. working ok, except that the fan speed is at 38%.

Re: HPE dl20 gen10 plus fan 38%

Sham82 — Wed, 30 Aug 2023 01:21:05 GMT

Hello,
As requested earlier Please Let us know if you have OS installed
please share the version of the Operating System installed and if the Agentless Management Service is also installed ?

Regards
HPE

Re: HPE dl20 gen10 plus fan 38%

mbrt11 — Wed, 30 Aug 2023 08:46:44 GMT

Windows server 2022 is installed on the server, ams is also installed and the ams service is running.

Re: HPE dl20 gen10 plus fan 38%

Sham82 — Thu, 31 Aug 2023 02:41:24 GMT

Hello,
Thank you for sharing the details.

Please make sure you have the latest AMS installed
https://support.hpe.com/connect/s/softwaredetails?language=en_US&softwareId=MTX_bcd0cd6c994f4456b97fe58e54&tab=revisionHistory

If the issue still remains
we would suggest you to please log a HPE support case with latest AHS Logs

Regards
HPE

Re: HPE dl20 gen10 plus fan 38%

mbrt11 — Sun, 03 Sep 2023 12:42:39 GMT

I have created an HpE support case, as well as sent over the ams logs. logs seem to be ok, according to support, my case has escalated to level 2 support. We will see what happens.

Re: HPE dl20 gen10 plus fan 38%

Sham82 — Mon, 04 Sep 2023 02:28:22 GMT

Hello,

Since you mentioned you already have HPE support case open
and is being worked by Level 2 support.
We would suggest to please follow that case.

Regards
HPE

Re: HPE dl20 gen10 plus fan 38%

mbrt11 — Wed, 06 Sep 2023 18:38:40 GMT

a support case to Hp fixed my server fan issue. Solution is to install AMS (Agentless Management Service)to Version 2.51.3.0

Re: HPE dl20 gen10 plus fan 38%

Sunitha_Mod — Thu, 07 Sep 2023 05:24:13 GMT

Hello @mbrt11,

That's awesome! We are extremely glad to know the problem has been resolved and we appreciate you for keeping us updated.

Re: HPE dl20 gen10 plus fan 38%

gernoox — Tue, 17 Oct 2023 13:16:59 GMT

DL380 Gen10 24SFF
iLO 5 2.97
Innovation Engine (IE) Firmware 0.2.3.0
System ROM U30 v2.90
Because of GPU and second Raid controller added in Pcie slots, fans noise is too loud.
Solution is to cheat with ILO and force 50% fans adjustment (50% is just an example and don't try this at home or work!) :

curl --request PATCH --url 'https://ILO-IP/redfish/v1/Chassis/1/Thermal/' --user 'USER:PASSWORD' --header 'content-type: application/json' --insecure --data '{"Oem": {"Hpe": {"FanPercentAdjust": 50}}}'