topic Re: DL380G3 Automatic Server Reboot in ProLiant Servers (ML,DL,SL)

DL380G3 Automatic Server Reboot

Mark Grace — Fri, 16 May 2003 17:51:33 GMT

I am getting this error after an unexpected reboot:

System Information Agent: Health: The server is operational again. The server has previously been shutdown by the Automatic Server Recovery (ASR) feature and has just become operational again.

[SNMP TRAP: 6025 in CPQHLTH.MIB]

Now, the agent may just be doing it's job, which is fine... However, I am wondering if anyone has seen an issue with the agent causing unwarrented random reboots. This box has rebooted a number of times in the last few weeks. I have disabled the agent to see if the server just hangs instead, does anyone else have any suggestions? Thanks!

Re: DL380G3 Automatic Server Reboot

Terry Hutchings — Fri, 16 May 2003 19:12:53 GMT

I've never seen the systems management driver cause the server to reboot, unless the machine is locked up for some reason. The agent don't do anything, except to report. The agents don't take any actions.

Have you run diagnostics? Any third party hardware installed? Any errors in the event viewer (besides this one)?

Re: DL380G3 Automatic Server Reboot

Don Gonzales_1 — Sat, 17 May 2003 01:38:40 GMT

I usually disable ASR for troubleshooting purposes. This will allow you to see the stop error that is causing the problem. ASR is disabled in BIOS.

Re: DL380G3 Automatic Server Reboot

Mark Grace — Mon, 19 May 2003 12:33:12 GMT

Thanks for the replies.

So, the system agent itself doesn't do the reboot, the BIOS does? How does the BIOS detect when the server is hung?

Re: DL380G3 Automatic Server Reboot

Mark Grace — Mon, 19 May 2003 12:58:42 GMT

Also, to answer your question, there is a USR Robotics internal modem installed in that server.

Software wise it's running Windows 2000 and a clinical application called Emergisoft.

Re: DL380G3 Automatic Server Reboot

Schueler — Mon, 19 May 2003 13:02:17 GMT

Hi!

This is a normal reaction of the ASR (Automatic Server Recovery)! It does Actions on different errors and conditions like Memory Errors, Thermal conditions, ...
Normally you can see the cause of the problem in the integrated management log. To bring the server in normal state you have to clear the ASR Alarm and the Log!
Also you can disable the ASR in the Agents System Management Homepage -> Recovery!

Greetz

Re: DL380G3 Automatic Server Reboot

Terry Hutchings — Mon, 19 May 2003 13:03:05 GMT

The systems managment driver is what causes the reboot. The only actions an agent will ever take will be to send an SNMP trap (which is what you're getting).

To make sure the agent doesn't have anything to do with it you could uninstall the agents, but I don't believe this would make any difference.

Re: DL380G3 Automatic Server Reboot

Terry Hutchings — Mon, 19 May 2003 13:04:48 GMT

I also don't believe your getting a stop error, because this is something which should show in the event log.

Re: DL380G3 Automatic Server Reboot

Mark Grace — Mon, 19 May 2003 13:07:05 GMT

Driver to me means something installed on the server.. Do you mean the BIOS setting or a piece of software? IE - the only way to prevent the reboots is to disable the ROM/BIOS setting, which requires a reboot, correct?

And you are right, I am not getting any other events except unpected reboot and the event I posted above.

Re: DL380G3 Automatic Server Reboot

Mark Grace — Mon, 19 May 2003 13:08:39 GMT

Ah, I just saw your mesage Schuler, I'll give that a shot. Thanks.

Re: DL380G3 Automatic Server Reboot

Mark Grace — Mon, 19 May 2003 13:10:46 GMT

Checking the integrated log, I am also getting this:

Blue Screen Trap (BugCheck, STOP: 0x00000044 (0x8537F848, 0x00000CCA, 0x00000000, 0x00000000))

So it looks the Windows is indeed dumping on me..

Re: DL380G3 Automatic Server Reboot

Terry Hutchings — Mon, 19 May 2003 13:12:54 GMT

To resolve this I would recommend opening control panel, opening HP/Compaq Management Agents, and on the services tab select the system information, then move it to the inactive agents side.

Re: DL380G3 Automatic Server Reboot

Mark Grace — Mon, 19 May 2003 13:24:32 GMT

Terry,

I did that last week, but reversed it based on what you said earlier about it just reporting.. If it just reports the reboot, why would I disable that? Wouldn't I disable it via the web interface?

Re: DL380G3 Automatic Server Reboot

Mark Grace — Mon, 19 May 2003 13:25:29 GMT

Re: DL380G3 Automatic Server Reboot

Schueler — Mon, 19 May 2003 13:59:06 GMT

Yes, if you want to disable ASR (that, what automatically reboots your Server in error conditions) you just have to disable it in the System Management Homepage -> Recovery!

I wouldnt disable any Agent if it does its normal work!

Re: DL380G3 Automatic Server Reboot

Schueler — Mon, 19 May 2003 13:59:13 GMT

Re: DL380G3 Automatic Server Reboot

Schueler — Mon, 19 May 2003 13:59:33 GMT

Re: DL380G3 Automatic Server Reboot

Elmer Zabala — Fri, 29 Aug 2003 09:14:56 GMT

Hi! Our client is also experiencing this bug check problem. Please see below for details.
Any information on what to do on this problem?

"The computer has rebooted from a bugcheck. The bugcheck was: 0x00000044 (0x8848e008, 0x00000cca, 0x00000000, 0x00000000). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\MEMORY.DMP. "

Re: DL380G3 Automatic Server Reboot

Werner Driezen — Fri, 29 Aug 2003 12:36:37 GMT

Check the following:

http://h18000.www1.hp.com/support/asktima/dec_third_party/00A1EC4E-0893CBA7-210318.html

(6.4 fixed the issue for us...)