topic Re: SNMP v3 after update to iLO 5 2.96 in ProLiant Servers (ML,DL,SL)

SNMP v3 after update to iLO 5 2.96

eisback — Thu, 07 Sep 2023 05:30:41 GMT

Hi, after upgrading one ProLiant DL 360-Gen10 to iLO 2.96 we cannot connect via SNMP v3 anymore:

Error: -33

We re-entered the credentials but without success! Anybody with the same problem?

Beside iLO the server is not up-to-date ... we will install the latest SPP in some weeks, but can this really be our problem?

Thanks!

Nico

Query: SNMP v3 after update to iLO 5 2.96 - Prolaint server - DL 360-Gen10

support_s — Wed, 06 Sep 2023 17:17:21 GMT

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1. HPE iLO 5 1.40 User Guide | iLO Service Port

2. HPE iLO 5 Security Technology Brief | iLO Service Port

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Re: SNMP v3 after update to iLO 5 2.96

Suman_1978 — Thu, 07 Sep 2023 04:23:51 GMT

Hi,

Where do you get this error 33?
Is there any message along with the error code?
Have you checked the Integrated Management Log for any issues in iLO?

Thank You!
I work with HPE but opinions expressed here are mine.
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Re: SNMP v3 after update to iLO 5 2.96

eisback — Thu, 07 Sep 2023 10:31:27 GMT

@Suman_1978

Hi, we query the HPE ILO Interface via SNMP v.3 with the "HPE ProLiant System Health Sensor" from Paessler:

https://www.paessler.com/manuals/prtg/snmp_hp_proliant_system_health_sensor

Since upgrading one server to iLO 2.96 this sensor returns the following error:

SNMPERR_UNKNOWN_USER_NAME (SNMP-Fehler # -33)

We dobule checked all settings (a.o. we created a new SNMP user and restarted iLO) and we tested the connection with an SNMP tester but we also receive the error code 33!

Thanks!

Nico

Re: SNMP v3 after update to iLO 5 2.96

Suman_1978 — Thu, 07 Sep 2023 10:50:33 GMT

Hi,

SNMPERR_UNKNOWN_USER_NAME

The above error, I dont think its related to iLO or its FW.
You may try the following ways to login, domain\username or user@domain.
If none of the above works and still need assistance, you may log a case with HPE Support.

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

Re: SNMP v3 after update to iLO 5 2.96

eisback — Thu, 14 Sep 2023 10:28:06 GMT

Hi, I found the solution:

under SNMP Alerts the option "SNMPv3 Request" was disabled! After enabling it, it worked again! Must have something to to with the iLO 2.96 update!

Nico

Re: SNMP v3 after update to iLO 5 2.96

Sunitha_Mod — Fri, 15 Sep 2023 06:03:56 GMT

Hello @eisback,

That's awesome!

We are extremely glad to know the problem has been resolved and we appreciate you for keeping us updated.