topic Re: SMART ARRAY NON TROUVE SUR HP PROLIANT ML350P GEN8 in ProLiant Servers (ML,DL,SL)

SMART ARRAY NON TROUVE SUR HP PROLIANT ML350P GEN8

Dsigner1704 — Thu, 21 Sep 2023 14:23:52 GMT

Bonjour,

j'ai fais l'acquisition très recement d'un HP proliant ml350p gen8, je l'ai acheter principalement à cause du nombre de disque pouvant supporter car je voudrai en faire mon serveur multimedia.
je precise que je suis novice dans le domaine de matériel serveur donc excusez mon ignorance sur certains éléments.
j'ai souhaité configurer la première baie de stockage, malheuresement l'orsque je suis dans le gestion de stockage j'ai un message disant qu'il ne trouve pas de controller smart array, j'avoue que je ne sais pas quoi faire.

Google Translated:

Good morning,

I very recently purchased an HP proliant ml350p gen8, I bought it mainly because of the number of disks it can support because I would like to make it my multimedia server.
I would like to point out that I am new to server hardware so please excuse my ignorance on certain elements.
I wanted to configure the first storage bay, unfortunately when I am in the storage management I get a message saying that it cannot find a smart array controller, I admit that I do not know what to do.

Re: SMART ARRAY NON TROUVE SUR HP PROLIANT ML350P GEN8

thutchings — Thu, 21 Sep 2023 13:14:12 GMT

Hello,

This type of server should have a P420i controller on the system board. If you got it "preused" it is possible the previous person using this had disabled the controller in the BIOS. I would recommend going into the BIOS and selecting to reset to manufacuring defaults. That should wipe out any settings in the BIOS and allow you to start from scratch. This should also cause the controller to be available if it was manually disabled.

Regards

Re: SMART ARRAY NON TROUVE SUR HP PROLIANT ML350P GEN8

Dsigner1704 — Thu, 21 Sep 2023 14:27:47 GMT

Merci pour votre réponse.
Dès l'acquisition j'avais déjà reinitialisé le BIOS

je vous met l'image du controller que je vois sur la carte mère :

Google Translated:

Thank you for your reply.
Upon acquisition I had already reset the BIOS

I give you the image of the controller that I see on the motherboard:

[Moderator edit: Removed the confidential info.]

Re: SMART ARRAY NON TROUVE SUR HP PROLIANT ML350P GEN8

thutchings — Thu, 21 Sep 2023 13:56:16 GMT

Hello,

That would be the cache module and the battery/capacitor used for it. What tool are you using to configure an array? Are you booting to F10 to load Intelligent Provisioning (IP) or are you accessing it using F8 to load the ROM based utility. If you are booting to IP, then it may not recognize the controller since IP could be running a very old version. If the problem is due to the old version of IP then you can download it and update it by booting off the the ISO:

https://myenterpriselicense.hpe.com/cwp-ui/product-download-info/Intelligent_Provisioning_1.62b/1.62b/sw_free

Do you get the option to press F8 during POST for the controller and if you do, does it give you the option to configure an array?

Regards

Re: SMART ARRAY NON TROUVE SUR HP PROLIANT ML350P GEN8

Dsigner1704 — Thu, 21 Sep 2023 14:29:10 GMT

Lorsque le serveur démarre j'utilise la touche F10 pour accéder aux
Paramètres pour la configuration, néanmoins je vais essayé de mettre à jour
le module dans l'espoir que ça fonctionne.
Comment je fais pour le mettre à jour ?
Cette mise à jour est elle lié à la verson de ILO 4 ?

Google Translated:

When the server starts I use the F10 key to access the
Parameters for configuration, however I will try to update
the module in the hope that it works.
How do I update it?
Is this update linked to the version of ILO 4?

Re: SMART ARRAY NON TROUVE SUR HP PROLIANT ML350P GEN8

thutchings — Thu, 21 Sep 2023 14:12:09 GMT

Hello,

Most of the configuration options for the P420i are available via the F8 ROM based utility. If that shows up during POST, then you can use that to configure an array. If you wish to use IP, then you will need to download the ISO, either create a bootable USB image or boot from iLO virtual media, then update the server IP using the newer version of the software.

I believe some of the newer versions of IP have a minimum recommended version for the iLO firmware. I would check the release notes for the IP download to confirm if there is anything documented regarding that.

Regards

Re: SMART ARRAY NON TROUVE SUR HP PROLIANT ML350P GEN8

Dsigner1704 — Fri, 22 Sep 2023 03:58:13 GMT

Comment je fais la configuration en passant par la touche F8 ?
Je crois que c'est le moyen le plus simple et le plus rapide si jai bien
interpréter vos dire

How do I configure using the F8 key?
I believe this is the simplest and fastest way if I have good
interpret your words

Re: SMART ARRAY NON TROUVE SUR HP PROLIANT ML350P GEN8

thutchings — Thu, 21 Sep 2023 14:49:47 GMT

Hello,

On the Legacy BIOS based servers (Gen8 and earlier servers) you should see an F8 prompt for most HPE components for their ROM based setup. You should see at least a few on this server while the server is POSTing. One of them should be for the iLO and another for the P420i. You may see more depending on the hardware configuration of the server. While the P420i is initializing the F8 prompt should be present and will allow you to select drives to add into a new array.

Regards

Re: SMART ARRAY NON TROUVE SUR HP PROLIANT ML350P GEN8

Dsigner1704 — Fri, 22 Sep 2023 03:59:05 GMT

C'est bien noté, je vais essayer ça et je vous ferais un retour

Google translated:

Well noted, I'll try that and get back to you

Re: SMART ARRAY NON TROUVE SUR HP PROLIANT ML350P GEN8

Dsigner1704 — Fri, 22 Sep 2023 14:21:53 GMT

Après vérification dans le BIOS il semblerais que le controller était désactivé, une fois activé j'ai reussi à faire la configuration de la baie.
Merci beaucoup pour votre aide !

Google Translated:

After checking in the BIOS it seems that the controller was disabled, once activated I managed to configure the bay.
Thanks a lot for your help !

Re: SMART ARRAY NON TROUVE SUR HP PROLIANT ML350P GEN8

Sunitha_Mod — Fri, 22 Sep 2023 14:23:59 GMT

Hello @Dsigner1704,

That's awesome!

We are extremely glad to know the problem has been resolved.