topic Re: X64 Exception Type 0x0 (Divide By Zero Exception) occurred during the previous boot. I in HPE ProLiant Servers (ML,DL,SL)

X64 Exception Type 0x0 (Divide By Zero Exception) occurred during the previous boot. Image

Terry75 — Tue, 17 Oct 2023 07:07:13 GMT

Hello,

Having issues, recieving "X64 Exception Type 0x0 (Divide By Zero Exception) occurred during the previous boot. Image name: Unknown"

The Ilo shows the sytem as Healthy, During post I notice it goes to the screen where I can select f9 then the message above appears in red.

HPE 6500 Apollo series G10 plus.Ilo

Going to do a NVRAM reset to see if that helps, any other thoughts?

Thanks!

Suman_1978 — Tue, 17 Oct 2023 03:57:31 GMT

Hi,

Let us know the result after the NVRAM reset.
You may also check the Integrated Management Log from iLO to check any other errors.

A similar issue here.

Thank You!
I work with HPE but opinions expressed here are mine.
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Terry75 — Tue, 17 Oct 2023 15:17:59 GMT

Hello,

NVRAM cleared, fixed my issue.

Power down

Place systemboard maintenance switch 6 in the on postion.

Power up

Plug in crash cart, watch screen for prompt to place maintenance switch 6 in the off postion, wait 2 mins after seeing this.

Power down

Place systemboard maintenance switch 6 in the off postion.

Power up

BIOS should now be back at default.

Thanks!

Sunitha_Mod — Wed, 18 Oct 2023 04:07:39 GMT

That's excellent!

We are extremely glad to know the problem has been resolved and we appreciate you for keeping us posted.