topic Re: DL-380 Gen 10 3 Fans always running at 94%Speed in ProLiant Servers (ML,DL,SL)

DL-380 Gen 10 3 Fans always running at 94%Speed

twtaps_school — Mon, 18 Nov 2019 07:32:17 GMT

After installing the Service Pack for ProLiant and update to the latest BIOS (* RECOMMENDED * Online ROM Flash Component for Windows x64 - HPE ProLiant DL380 Gen10 (U30) Servers ),the fan 4,5,6 still run at almost full speed (94%) all the time

Firmware Name Firmware Version Location

iLO 5 1.46 Jul 25 2019 System Board System ROM U30 v2.20 (10/31/2019) System Board

Intelligent Platform Abstraction Data 9.11.0 Build 39 System Board

System Programmable Logic Device 0x2A System Board

Power Management Controller Firmware 1.0.7 System Board

Power Supply Firmware 1.00 Bay 1

Innovation Engine (IE) Firmware 0.2.1.2 System Board

Server Platform Services (SPS) Firmware 4.1.4.296 System Board

Redundant System ROM U30 v2.10 (05/21/2019) System Board

Intelligent Provisioning 3.20.154 System Board

Power Management Controller FW Bootloader 1.1 System Board

HPE Smart Storage Energy Pack 1 Firmware 0.60 Embedded Device

HPE Ethernet 1Gb 4-port 331i Adapter - NIC 20.14.54 Embedded LOM

HPE Smart Array P408i-a SR Gen10 1.99 Embedded RAID

HP Ethernet 1Gb 4-port 331T Adapter 20.14.54 PCI-E Slot 1

Embedded Video Controller 2.5 Embedded Device

Drive HPG1 Embedded controller Port 1I Box 3 Bay 1

Drive HPG1 Embedded controller Port 1I Box 3 Bay 2

Drive HPG1 Embedded controller Port 2I Box 2 Bay 1

Drive HPG1 Embedded controller Port 2I Box 2 Bay 2

Drive HPG1 Embedded controller Port 2I Box 2 Bay 3

Drive HPG1 Embedded controller Port 2I Box 2 Bay 4

Fans Fan Location Status Speed

Fan 1 System OK 37%

Fan 2 System OK 56%

Fan 3 System OK 75%

Fan 4 System OK 94%

Fan 5 System OK 94%

Fan 6 System OK 94%

Temperatures

23-BMC System 9 12 OK 57C Caution: 110C; Critical: 115C

25-HD Controller System 8 8 OK 48C Caution: 100C; Critical: N/A

27-LOM System 7 14 OK 40C Caution: 100C; Critical: N/A

30-PCI 1 I/O Board 13 13 OK 40C Caution: 100C; Critical: N/A

56-P/S 1 Power Supply 1 13 OK 40C Caution: N/A; Critical: N/A

12-HD Max System 10 0 OK 35C Caution: 60C; Critical: N/A

24-BMC Zone System 9 14 OK 29C Caution: 90C; Critical: 95C

16-VR P1 System 11 1 OK 26C Caution: 115C; Critical: 120C

26-HD Cntlr Zone System 9 7 OK 25C Caution: 85C; Critical: 90C

53-Battery Zone System 7 10 OK 25C Caution: 75C; Critical: 80C

29-LOM Card Zone I/O Board 14 11 OK 24C Caution: 75C; Critical: 80C

31-PCI 1 Zone I/O Board 13 13 OK 24C Caution: 75C; Critical: 80C

33-PCI 2 Zone I/O Board 13 13 OK 24C Caution: 75C; Critical: 80C

35-PCI 3 Zone I/O Board 13 13 OK 24C Caution: 75C; Critical: 80C

14-Stor Batt 1 System 5 1 OK 23C Caution: 60C; Critical: N/A

15-Front Ambient Ambient 10 1 OK 23C Caution: 70C; Critical: N/A

18-VR P1 Mem 1 System 13 1 OK 23C Caution: 115C; Critical: 120C

58-P/S 2 Zone Power Supply 3 7 OK 23C Caution: 75C; Critical: 80C

19-VR P1 Mem 2 System 9 1 OK 22C Caution: 115C; Critical: 120C

01-Inlet Ambient Ambient 15 0 OK 20C Caution: 42C; Critical: 47C

54-P/S 1 Inlet Power Supply 1 10 OK 20C Caution: N/A; Critical: N/A

59-E-Fuse Power Supply 4 9 OK 19C Caution: 100C; Critical: N/A

06-P1 DIMM 7-12 Memory 13 5 OK 0C Caution: 90C; Critical: N/A

While the tempeture still at below 60C I don't think there is a reson for the fan to run at such high speed.
Are there any thing that I can do to solve it? The fan has been run at 94% for a few days .

Re: DL-380 Gen 10 3 Fans always running at 94%Speed

Jazz_ISS — Mon, 18 Nov 2019 15:00:54 GMT

Hello,

Get the below changes done in RBSU:
System Configuration > BIOS/Platform Configuration (RBSU) > Advanced Options > Fan and Thermal Options >Thermal Configuration>Optimal Cooling

Check the status now.

If it is already set to "Optimal Cooling" change the cooling mode to "Increased Cooling." and check for issue resolution.

If still issue perist shutdown the server
Drain the flea power by disconnecting any power input, all the external cables (including Power and Network), external devices and pressing and holding down the power button for 10 seconds.
Check the fans and be sure the air flows over the drive.
Reseat the fans. Also reseat any PCI cards if connected.
Clear NVRAM

The following steps may be performed to clear NVRAM using the system maintenance switch on the system board:
a. Extend the server from the rack, remove the access panel, and locate the system maintenance switch (refer to item 1 in figure 1 below).
b. Move switch S6 from default 'Off' position to 'On', install the access panel and connect the power cable to the walljack and power it on.
c. When a message indicates that a maintenance switch has been turned on and the unit has been reset, power it off, remove the power cable from the walljack. Remove it from the rack,
remove the access panel and reverse switch S6 to 'Off' and then power the server back again.

Connect power cables again and see if the server behaves normal.
If still same issue reduce the server to minimum configuration.
Remove all external PCI cards attached to server.
Start adding parts in incremental manner to isolate the faulty component.

Re: DL-380 Gen 10 3 Fans always running at 94%Speed

twtaps_school — Tue, 26 Nov 2019 00:24:54 GMT

Thank you for the help ! I tried to change to increased cooling and reboot, nothing changed. But after unplug the power cable for 10sec and reboot, the fan won't run at full speed any more.

Re: DL-380 Gen 10 3 Fans always running at 94%Speed

oKARR — Wed, 01 Apr 2020 04:48:20 GMT

Hello, @twtaps_school

Just want to let you know of a much simlper solution. Simply login to iLO and select "Cold Boot".

That will do the trick, no need for any more trouble. This is always needed after firmware flash, it's on the documentation.

Regards.

Re: DL-380 Gen 10 3 Fans always running at 94%Speed

nicknut90cbs — Wed, 22 Jul 2020 10:25:14 GMT

Hello.

I appreciate this ticket is now fairly old but wanted to add to the thread for any future viewers.

Having recently (back in January 2020) purchased a DL380 Gen 10, we experienced the same issue shortly after installation, following a reboot - in our case, 4 fans running at 94% and the other 4 running between 40 and 50% Following 'flea power release' steps did resolve and we did not encounter the issue again until yesterday when, following a reboot, we were back up to 94% fan speed. It appears HPE have released an update back in April to address this in the form of Innovation Engine Firmware release 0.2.2.0. Specifically for us, the CPU temperature was not listed in the iLO interface temperature panel suggesting it couldn't read the value.

Windows release for 0.2.2.0 : https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_641abebae642483b823c2dcc23#tab4

As per the release notes, you do need to complete a reboot following the extraction to initiate the update.

If not already installed, the Channel Interface Driver. will be required. As always, worth checking for future releases before updating.

Nick

Re: DL-380 Gen 10 3 Fans always running at 94%Speed

rns-spoon — Thu, 15 Apr 2021 17:36:59 GMT

Cheers. You solved an issue we had with a client.

Re: DL-380 Gen 10 3 Fans always running at 94%Speed

xppc — Thu, 15 Jul 2021 08:57:47 GMT

Well... I created an HPE account just to thank you for your answer... One of these darn servers decided to turn into what seemed like a permanant jet engine on us and for the life of me I couldn't figure out a solution.

Indeed unplugging both PSU and holding power for a few seconds to clear worked like a charm!

Thank you so much, it is so much quieter here in the server room now.

Re: DL-380 Gen 10 3 Fans always running at 94%Speed

hardypolo — Tue, 10 Aug 2021 16:39:24 GMT

Hello. How did you solve the problem?

Re: DL-380 Gen 10 3 Fans always running at 94%Speed

uzdevboy — Thu, 15 Sep 2022 04:16:21 GMT

This way also helps to me. I am also get out PSU a few time and again connect after turning on server started normally

But , i have some questions :

- why this is happen ?

- May it happen again ?

- Is there any other stable solution ?

Thanks for repylies ...

With the best regards

Habibullkon Bakhshilloev

Re: DL-380 Gen 10 3 Fans always running at 94%Speed

Sunitha_Mod — Fri, 16 Sep 2022 07:27:09 GMT

Hello @uzdevboy,

Thank you for writing to us! Since you have posted in an old topic and there is no response yet, I would recommend you to create a new topic using the create "New Discussion" button, so the experts can check and help you further.

Re: DL-380 Gen 10 3 Fans always running at 94%Speed

gernoox — Tue, 17 Oct 2023 12:54:08 GMT

DL380 Gen10 24SFF
iLO 5 2.97
Innovation Engine (IE) Firmware 0.2.3.0
System ROM U30 v2.90
Because of GPU and second Raid controller added in Pcie slots, fans noise is too loud for my home lab.
Solution is to cheat with ILO and force 50% fans adjustment (50% is just an example and don't try this at home or work!) :

curl --request PATCH --url 'https://ILO-IP/redfish/v1/Chassis/1/Thermal/' --user 'USER:PASSWORD' --header 'content-type: application/json' --insecure --data '{"Oem": {"Hpe": {"FanPercentAdjust": 50}}}'