topic Re: ML350 g10 event 41 The system has rebooted without cleanly shutting down first in ProLiant Servers (ML,DL,SL)

ML350 g10 event 41 The system has rebooted without cleanly shutting down first

Thawzin — Fri, 10 Nov 2023 06:00:51 GMT

Hello i have a problem with one ML350 G10 server recentlly, it closes without any IML record been created or without any other warning on HP System Managemen Homepage. No Windows event has been created beside Event 41, "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

No power loss has been occured

So the question is how can we identify the cause of the problem??

Query: ML350 g10 event 41 The system has rebooted without cleanly shutting down first - Prolaint server - ML350 G10

support_s — Thu, 09 Nov 2023 17:28:40 GMT

System recommended content:

1. ProLiant ML350 Generation 4 Reference and Troubleshooting Guide

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Thank you for being a HPE valuable community member.

Re: ML350 g10 event 41 The system has rebooted without cleanly shutting down first

Suman_1978 — Fri, 10 Nov 2023 04:10:26 GMT

Hi,

SMH is not supported on Gen10 servers.
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=sf000080032en_us
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00022827en_us

Regarding IML, please update the iLO firmware and check.
How about operating system logs, like Event Logs in Windows, did you check that for reboot issues?
Also in some rare conditions, power supply firmware may be updated.

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

Re: ML350 g10 event 41 The system has rebooted without cleanly shutting down first

Thawzin — Fri, 10 Nov 2023 08:59:08 GMT

hi,

in the operation system log there is a event name event ID 41 and i search in microsoft , but they said that was the power issue.

i don't see any log regerding about power issue in iLO and all hardware are woking normally.

i will do update all firmware and check issue is still persist

Re: ML350 g10 event 41 The system has rebooted without cleanly shutting down first

Suman_1978 — Mon, 20 Nov 2023 13:01:39 GMT

Hi,

Were you able to resolve the issue after the Firmware updates?

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics