topic Betreff: CPU ERROR in ProLiant Servers (ML,DL,SL)

CPU ERROR

ahmadrezzek — Sun, 03 Dec 2023 16:23:13 GMT

i have Ml310e gen8 v2 and after update system rom to latest when start server get error unsupported processor detected system health please i need rom can i upload via ilo that fix the error notice before update system rom its NORMALLY WORK

after update server system rom when start its stoop on 10% and see error unsupported processor detected system halted

Re: CPU ERROR

Suman_1978 — Mon, 27 Nov 2023 06:18:01 GMT

Hi,

The error is straight forward, if you have installed any unsupported processor, please check.
Refer to the server QuickSpecs for supported processors.

Also check this guide for help.

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

Re: CPU ERROR

BPSingh — Mon, 27 Nov 2023 08:13:14 GMT

Greetings!

As mentioned earlier by my colleague, kindly refer to the server quick specs to identify the processor model.

Additionally, could you provide information on the BIOS version to which you have performed the upgrade?

Betreff: CPU ERROR

PDP-Fan — Wed, 29 Nov 2023 15:24:24 GMT

To access the redundant ROM manually:
1. Remove power to the server.
2. Set the system maintenance switch positions 1, 5, and 6 to ON.
3. Power up the server.
4. After the server emits two beeps, power down the server.
5. Reset the system maintenance switch positions 1, 5, and 6 to OFF

This is the procedure to switch the BIOS ROM back to the old version. If your system was running before the update, it should run when you go back to the old version.
Your problem could be caused by a CPU type that does not belong into this server. It might have been working with the old firmware but the new firmware refuses it.