HP DL360 G10 Plus memory critical fault

mavericko — Sat, 16 Dec 2023 04:13:21 GMT

Hi. I have new DL360 G10 Plus with 1 processor (Xeon Silver 4316) and 4 HP P06033-B21 32Gb 3200mhz DDR4 (Hynix).
System fully updated with the last SPP.
I've set RAM as described in doc (Server Memory and Persistent Memory population rules for HPE Gen10 Plus servers with 3rd Gen Intel Xeon Scalable processors), in 3-7-10-14 DIMM slots and start server - all ok, server started and working.
Then try to set Workload profile to Virtualization - Max Perfomance, then reboot and server can't boot with error in IML:
Server Critical Fault (Service Information: Power On Fault, Memory, Processor 1 Memory Channels 5-8 (02h))

Then I tried to swap RAM 3-7 to 10-14 and 10-14 to 3-7 slots, got an error:
Server Critical Fault (Service Information: Power On Fault, Memory, Processor 1 Memory Channels 1-4 (02h))

Tried to clean processor and ram sticks with isopropyl and clean socket, ram sockets with compressed air.
Then tried to start server with only 2 slots (tried all 4 ram sticks) - it started without errors.
Then tried another RAM MTA36ASF4G72PZ-2G6E1QL (4x32GB, 2666mhz) - started without errors.
Then tried to start server with 2 slots HP P06033-B21 and 2 slots MTA36ASF4G72PZ-2G6E1QL - started without errors.

If I reset all bios settings to default (incl. working profile) with HP P06033-B21 - server starts without errors.
Who's faulty? Processor, ram or anything else?

Re: HP DL360 G10 Plus memory critical fault

Tam92 — Fri, 15 Dec 2023 07:05:56 GMT

Hello,

The fault seems to be with the memory or the processor itself as the Channel changed when the memory swap was done.

I would suggest logging a support case with HPE to identify the faulty part through Log analysis.

Thanks,
TAM

topic Re: HP DL360 G10 Plus memory critical fault in ProLiant Servers (ML,DL,SL)

HP DL360 G10 Plus memory critical fault

Re: HP DL360 G10 Plus memory critical fault