topic POST Error: 283-Memory Address in ProLiant Servers (ML,DL,SL)

POST Error: 283-Memory Address

peterbatah — Sat, 13 Jan 2024 12:03:51 GMT

Hello all.

I was in the midst of uploading some files to one of my vmware virtual machines last night when I realized that I had been disconnected from my ESXi Dashboard. My first reaction was to assume that ESXi was the culprit and had initiated a software reboot (which has not happened to me before by the way)

It wasn't long before I realized that it was in fact my Proliant server that had rebooted on it's own. Once the reboot sequence was terminated was I able to log into the iLO dashboard and go through the logs and events. Lo and behold I came across a POST message with Class "Critical". It read:

POST Error: 283-Memory Address/Command Parity Error Detected - Processor 2, Channel 2. Action: Reseat the DIMMs. If the issue persists, contact HP service.

I have to confess that this was not the first time that this has happened to me. I have not had the server for long but I experienced the same issue some two weeks ago. At which point I did reseat the memory and hoped that I had resolved this worrisome problem. Obviously, this was not the case.

Intelligent Provisioning / Insight Diagnostics. I ran short / long tests on the total memory and processors and everythinng came up green. Is there a way that I can pinpoint which memory or sticks are is/are causing the self-reboot.

Your time, expertise and assistance will be greatly appreciated. Peter

Parity Error

Re: POST Error: 283-Memory Address

shiva_jr — Fri, 12 Jan 2024 18:15:37 GMT

Hi Peterbatah,
I suggest to upgrade the system firmware by using SPP. It definitely works for you.
Please check the ILO logs about Fan running speed, Powersupply, processor and Temperature. These factors also may cause the system reboot.

Regards,
Shiva_JR
Please give KUDOS and mark as 'Accepted solution' if my post worked.

Re: POST Error: 283-Memory Address

peterbatah — Sun, 14 Jan 2024 01:05:25 GMT

Hello @shiva_jr Thank you so much for following up with me. Much appreciated. My apologies for not acknowledging your response sooner as I have been preoccupied with the issue that I discussed in my original post. A few more details if I may:

1) System firmware was upgraded last week using P03093_001_spp-Gen8.1-SPPGen81.4. The link that you provided appears to be the Gen9 Service Pack

2) The server is located in a room whose temperature hovers between 10-15 degress celsius. Fans run anywhere between 6-13%

3) Yesterday I began running a complete systems diagnostic. Began at 16:45PM and was still running well past midnight. Will keep you posted.

4) Would you be kind enough to look over the log file once the diagnostics process has completed? What is odd is that the Test log does not show a memory error

Note: I came across the same POST Error: message approx. 1-5 weeks ago at which time I reseated the memory as suggested. I was hoping that would have resolved the issue but that was wishful thinking I suppose.

Re: POST Error: 283-Memory Address

SydUmar_1 — Mon, 15 Jan 2024 09:27:39 GMT

Hello Peter,

Based on the error that is reported, this may require a DIMM replacement. We would request you to log a HPE Support ticket with the support team to get the DIMM replacement.
Above recommendation is based on the troubleshooting steps that you have already attempted.