topic Re: Cache Module Status Failed in ProLiant Servers (ML,DL,SL)

Cache Module Status Failed

Methe — Mon, 26 Feb 2024 03:54:51 GMT

good morning everyone.
The ILO interface reports a "storage degraded" storage anomaly. By clicking on it, the writing "Cache Module Status Failed" also appears in the raid controller information. I contacted HPE support, but since the server is out of warranty I would have to pay for a sort of telephone consultation with an external company, to then understand which hardware part was compromised. How can I trace the faulty hardware component and therefore the code to purchase?

thank you

Re: Cache Module Status Failed

TVVJ — Thu, 22 Feb 2024 15:37:26 GMT

Hello,

Generally, if the cache module is degraded, the battery or the capacitor module connected to the cache module is defective and needs replacement.

If the cache module failed, it means that the cache module itself needs to be replaced.

Regards,

Re: Cache Module Status Failed

Methe — Thu, 22 Feb 2024 16:08:09 GMT

How do I know if I need to change the battery or the controller?

Re: Cache Module Status Failed

JVenables — Fri, 23 Feb 2024 16:21:43 GMT

If you look at the Array Controller information panel in the ILO, it should have a line Battery/Capacitor Status: *******it should say okay if my memory serves me, if it says recharging or similar then its the battery that needs replacing

Batteries only have a limited life span just like any normal battery roughly a year to 18 months life span usually. When we order replacement batteries there should be a date of expiry of the battery in the box, so be careful wherever you order them from that you are getting a battery that is in date.

Re: Cache Module Status Failed

Methe — Fri, 01 Mar 2024 07:58:06 GMT

How do I find the product code for the cache module to order to replace the faulty module?

Re: Cache Module Status Failed

Methe — Mon, 04 Mar 2024 07:05:44 GMT

@JVenables

I'll try to explain better: do you think I should replace the entire raid controller or just the cache module? How do I find the product number of the latter?