topic Re: red screen in ProLiant Servers (ML,DL,SL)

red screen

mgourram_425003 — Fri, 08 Mar 2024 03:53:51 GMT

Hello,

I can not boot my server, it s a new one, after installing windows server 2022 and SPP, i received a red screen, When I select F9 or F10 nothing done, just this screen. can someone hep on this please. thanks.

Re: red screen

Harshitha_K — Thu, 07 Mar 2024 10:37:10 GMT

Hi @mgourram_425003 ,

Hope this helps!

Please check the following:

Try accesing using a different browser.
Check the boot device order.
Make sure this is the only bootable device attached. Please remove any other USB storage media if attached.
If you have other servers, try this SPP media on those servers, check if it boots.
Make sure SPP is not corrupted, Pls install the SPP again if corrupted..
Update iLO Firmware if possible.

For more information, please refer this documentation and follow the steps mentioned in Page 48

Thank you!

If you are satisfied with the answer then kindly mark the topic as "Accepted Solution".

Re: red screen

TVVJ — Thu, 07 Mar 2024 11:18:17 GMT

Hello,

In addition to the above, you may also refer to section "Uncorrectable machine check exception" in the Troubleshooting Guide for HPE ProLiant Gen11 servers and see if it helps.

Regards,

Re: red screen

mgourram_425003 — Thu, 07 Mar 2024 11:52:28 GMT

Can some one tell me who to reset The processor please:

If the message text directs you to replace an AMD processor, try reseating the processor before replacing the processor.

Re: red screen

mgourram_425003 — Thu, 07 Mar 2024 16:07:54 GMT

Hello ;

Try accesing using a different browser. ; I has tried with EDGE and chrome
Check the boot device order. default
Make sure this is the only bootable device attached. Please remove any other USB storage media if attached.: no other device attached.
If you have other servers, try this SPP media on those servers, check if it boots.: the same SPP is applied on three servers 2*DL20 gen10+ and 1*dl360gen10., it s working with boths DL20.
Make sure SPP is not corrupted, Pls install the SPP again if corrupted..
Update iLO Firmware if possible.: ILO 5 2.81 Mar 07 2023

When I chose F9 or F10 no reaction, he gives only red screen

Re: red screen

TVVJ — Thu, 07 Mar 2024 16:23:03 GMT

Hello,

If there are any third party devices, then uninstall them and check if the issue is resolved.

Clear the server's NVRAM and check if the server completes POST successfully. Also, before clearing NVRAM, please remove any third party components in the server.

To do so, remove the power cables from the power supplies.
Remove the access panel. The System maintenance switch's location is printed on the inside of the access panel to help in identifying it.
Once identified, set position of switch 'S6' from its default position of "Off" to "On".
Replace the access panel and then connect the power cables to the power supplies.
Power on the server. When a message indicates that one of these switches is in "On" position and it needs to be reverted, then power off the server and remove the power cables and then reverse the switch 'S6' to its default position "Off", replace the access panel, connect the power cables to the power supplies and then power on the server.

Regards,

Re: red screen

mgourram_425003 — Fri, 08 Mar 2024 09:45:07 GMT

The process with swith S6, dont give any result, after process, we have the some probleme

Re: red screen

mgourram_425003 — Tue, 11 Mar 2025 05:43:17 GMT

the problem stil exist after changing swith s6, and we cannot acces to do utilitie (bios) to clear nvram.

F9 and F10 not working, after clicking F9 or F10, we have only red screen.

[Moderator edit: Erased the confidential info.]

Re: red screen

Cali — Fri, 08 Mar 2024 13:26:34 GMT

Hello,

just read your message and got the same Error.

After applying SPP 2023-10 to the Server, the Server reboots and hangs in this Red loop.

Interesting, the iLO is still ongoing to Update all other Firmware.

We open a Support Case now.

Seems not to be an individual problem.

Cali

Re: red screen

Cali — Fri, 08 Mar 2024 14:03:03 GMT

After we apply the newer iLO Firmware, the Server is now dead.
All 3 LEDs (Green, Blue, and Red) are blinking, that's all, no more iLO connection is possible.
Reset NVRAM, Power removal did not help.
Cali

Re: red screen

ManBha — Mon, 11 Mar 2024 12:29:46 GMT

Hello,

Please perform a minimum configuration to isolate if there is a faulty component causing this issue.
Ensure no PCI devices are connected.

If the issue persists, please capture the Active Health System logs and raise a case with us.

Thanks.

Re: red screen

mgourram_425003 — Mon, 11 Mar 2024 12:58:45 GMT

hello,

there is no PC card installed, i removed the hard disks and memory, i have the same problem. i can not access to F9 or F10. i have directly a red screen.

Re: red screen

ManBha — Tue, 12 Mar 2024 04:47:44 GMT

Hello,

thanks for the update.

Please do capture the Active Health system logs and log a case using https://support.hpe.com/hpesc/public/home

Thanks

Re: red screen

Cali — Mon, 18 Mar 2024 07:49:22 GMT

Update,

in our case, HPE Service came on Site and replaced the Motherboard.
Cali

Re: red screen

mgourram_425003 — Mon, 18 Mar 2024 09:38:37 GMT

Hello,

The issue is resolved by reseting the nvram (switch S6), removing the card controller, with ILO using remote controle, we install SPP (Mars 2023) old one ( chose interactive not automatique), after that installing the controller card.

Thank you for your help.

Re: red screen

Sunitha_Mod — Mon, 18 Mar 2024 11:02:29 GMT

Hello @mgourram_425003,

That's excellent!

We are extremely glad to know the issue has been resolved and we appreciate you for keeping us posted.