topic Re: Error 1797 - Array Accelerator Read Error in ProLiant Servers (ML,DL,SL)

Error 1797 - Array Accelerator Read Error

Matt_134 — Mon, 26 May 2003 06:19:25 GMT

Hello Folks,
Does anyone has any idea as to how to fix the following:
1797 - Slot x Drive Array - Array Accelerator Read Error Occurred Array Accelerator is disabled.
Thanks for all the replies.

Re: Error 1797 - Array Accelerator Read Error

Sunil Jerath — Mon, 26 May 2003 06:23:37 GMT

Hello Matt,
Which type of controller do you have and what is the firmware version?? Assuming you have Smart Array Smart2SL with a firmware of 2.08, you need to update the firmware of the controller and here is the link to download the SoftPaq:
http://h18007.www1.hp.com/support/files/server/us/download/14694.html

Just make the first diskette only.

Regards,

Re: Error 1797 - Array Accelerator Read Error

Matt_134 — Mon, 26 May 2003 06:26:34 GMT

Sunil,
Thanks for your quick response. We actually had two servers experiencing the same problem. We were able to fix one of them but the other one still giving the same message. What do we do with the second one?? We do have a spare controller and just dont want to take a chance by replacing the controller and then loosing the data. Any thoughts??

Re: Error 1797 - Array Accelerator Read Error

Sunil Jerath — Mon, 26 May 2003 06:27:33 GMT

Hello Matt,
Just replace the controller. You dont need to worry about data loss because the array information is stored on the HDDs locally.
Cheers,

Re: Error 1797 - Array Accelerator Read Error

Mark Hinkley — Mon, 26 Jan 2004 15:19:37 GMT

I have the same error "1797" on a Copmpaq Proliant 3000. How can I check which "model" the smart array is and what the firmware number is?

Re: Error 1797 - Array Accelerator Read Error

hassank — Wed, 08 Jan 2014 07:46:46 GMT

Slot 0 HP Smart Array P400 Controller (256MB, v7.8) 1 logical drive
1797-Slot 0 Drive Array - Array Accelerator Read Error Occured
Array Accelerator is disabled

We replaced:

- The cache accelerator memory module.

- The array accelerator daughter board.

But still have the same error.

Please advise,