topic Re: Problema con Smart Array P408i-a SR Gen 10 in ProLiant Servers (ML,DL,SL)

Problema con Smart Array P408i-a SR Gen 10

PabloG1 — Mon, 03 Jun 2024 04:40:01 GMT

Buen dia, estoy teniendo problemas con la placa Smart Array P408i-a SR Gen 10, sobre un servidor ML350 Gen10, tengo un raid 0 con 4 discos SSD de 960GB, que constantemente tengo que entrar y hacer un "Re-enabled" del raid controler para que vuelvan a funcionar, como que el servidor desactiva los discos, no lo hace en un horario en particular, pueden pasar 2 dias que no pasa, como hacerlo varias veces en un dia, yo actualize los SPP del servidor a la ultima version (Abril 2024) en uno solo de los servers, pero igualmente me lo sigue haciendo. No esta sobrecargado el raid, ya que me lo hace con los discos vacios o con los discos con datos.

Tengo 3 servidores iguales que estan haciendo lo mismo. 3 ML 350 Gen10, uno actualizado y los otros no.

Alguien le ha pasado lo mismo?

Muchas Gracias!

Google Translated:

Problem with Smart Array P408i-a SR Gen 10
Good morning, I am having problems with the Smart Array P408i-a SR Gen 10 board, on an ML350 Gen10 server, I have a raid 0 with 4 960GB SSD disks, which I constantly have to go in and "Re-enable" the raid control so that they work again, such as the server deactivating the disks, it does not do it at a particular time, 2 days may pass when it does not happen, such as doing it several times in a day, I updated the SPP of the server to the latest version (April 2024) on only one of the servers, but it still does it to me. The raid is not overloaded, since it does it to me with empty disks or with disks with data.

I have 3 identical servers that are doing the same thing. 3 ML 350 Gen10, one updated and the others not.

Has anyone had the same?

Thank you so much!

Re: Problema con Smart Array P408i-a SR Gen 10

Sham82 — Tue, 28 May 2024 16:52:16 GMT

Hello,

How do you get to know that Raid is disabled?
How do you re-enable it ? From intelligent provisioning or Through smart storage administrator?
What is the "smart storage administrator" version installed ?
What is the OS installed?

Regards
HPE

Re: Problema con Smart Array P408i-a SR Gen 10

PabloG1 — Mon, 16 Sep 2024 09:26:05 GMT

Hola Sham82,

Lo que me pasa en los 3 servidores es que tengo que entrar por el storage administrator y hacer un reenabled del raid para que vuelva a estar habilitado. Instale el SPP de abril 2024. La version de sistema operativo es VMware ESXi 6.0.0 Build-13635687 Update 3 Patch 116. La version de Intelligent Provisioning es 3.64.2. HPE Smart Storage Energy Pack 1 firmware 0.70. HPE Smart Array P408i-a SR Gen10 version 6.52.

Google Translated:

Hello Sham82,

What happens to me on the 3 servers is that I have to enter the storage administrator and re-enable the raid so that it is enabled again. Install the April 2024 SPP. The operating system version is VMware ESXi 6.0.0 Build-13635687 Update 3 Patch 116. The Intelligent Provisioning version is 3.64.2. HPE Smart Storage Energy Pack 1 firmware 0.70. HPE Smart Array P408i-a SR Gen10 version 6.52.

Re: Problema con Smart Array P408i-a SR Gen 10

Sham82 — Mon, 16 Sep 2024 09:22:10 GMT

Hello,

Since you have installed "VMware ESXi 6.0.0 Build-13635687 Update 3 Patch 116"

please check the Firmware and Driver compatibility as per VMware Compatibility Guide- https://www.vmware.com/resources/compatibility/search.php

Also SPP 2024.04.00.00 does not have any driver/ Firmware for Esxi 6
Gen10 Service Pack for ProLiant version 2024.04.00.00 Contents
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=dp00004135en_us

Has the issue started after SPP update?

Regards
HPE

Re: Problema con Smart Array P408i-a SR Gen 10

PabloG1 — Mon, 16 Sep 2024 09:35:36 GMT

@Sham82 Hola Sham82

En los 3 servidores empezo a pasar de un dia para el otro, gradualmente, al punto de que ahora esta sucediendo 2 o 3 veces por semana por servidor. Solamente un servidor tiene actualizado el SPP a 04-2024, los demas no estan actualizados y pasa de igual manera, voy a instalar la version 7 de ESXi a ver si con eso se detiene el problema.

Con respecto a tu pregunta, este problema sucedia desde antes de hacer el upgrade de SPP.

Saludos.

Google Translated:

Hello Sham82

On all 3 servers it started happening from one day to the next, gradually, to the point that it is now happening 2 or 3 times a week per server. Only one server has the SPP updated to 04-2024, the others are not updated and it happens the same way, I am going to install version 7 of ESXi to see if that stops the problem.

Regarding your question, this problem was happening before the SPP upgrade.

Greetings.

Re: Problema con Smart Array P408i-a SR Gen 10

Sham82 — Thu, 30 May 2024 15:46:21 GMT

Hello,
were you able to install ESXI 7 ?, are you still facing the same issue ?

Regards

HPE

Re: Problema con Smart Array P408i-a SR Gen 10

PabloG1 — Fri, 31 May 2024 06:25:10 GMT

Hola, como estas?

Ayer instale Esxi 7 y voy a armar un par de maquinas virtuales, generandole trabajo al raid y los discos. es lo unico que no intente. Aun no tuve que hacer el re-enable del raid, esperemos que siga asi

Gracias

Google Translated:

Hi, how are you?

I installed Esxi 7 yesterday and I'm going to set up a couple of virtual machines, generating work for the raid and the disks. That's the only thing I haven't tried. I haven't had to re-enable the raid yet, let's hope it stays that way

Thanks

Re: Problema con Smart Array P408i-a SR Gen 10

PabloG1 — Mon, 03 Jun 2024 06:13:17 GMT

Buen dia, como estas'

Instale ESXi 7 y me sigue haciendo lo mismo

Sigo investigando.

Google Translated:

Good morning, how are you?

I installed ESXi 7 and it still does the same thing

I'm still investigating.

Re: Problema con Smart Array P408i-a SR Gen 10

Sham82 — Fri, 31 May 2024 13:16:30 GMT

Hello,

For further investigation we would request you log a HPE support case.
So we can analyze the Logs.

Regards

HPE