topic Re: HPE Smartmemory check during boot missing in ProLiant Servers (ML,DL,SL)

HPE Smartmemory check during boot missing

Chanklish — Fri, 10 May 2024 13:27:16 GMT

hello

i have 2 proliant DL380 gen 10 with 2 processor and fully loaded with 32GB HPE smart memory ram ( 24 stick of ram )

the ram is P00924-b21
HPE P00924-B21 32GB 2Rx4 PC4-2933Y-R CL21 ECC Reg RDIMM Smart Memory

first the servers has 12 stick and hpe smartmemory check was present during boot but it was gone when i went to 24 stick ( the maximum slot number ) as showing in the pictures

why ?!!

[Moderator edit: Erased the confidential info.]

Re: HPE Smartmemory check during boot missing

shiva_jr — Mon, 16 Sep 2024 09:24:46 GMT

Hi @Chanklish ,

I am not sure about the root cause for this. But HPE Smart memory check works with AHS. Verify whether AHS is disabled. Refer this blog.

Regards,
Shiva_JR

Re: HPE Smartmemory check during boot missing

Chanklish — Mon, 16 Sep 2024 09:37:03 GMT

@shiva_jr after resetting ILO to enable AHS as per your document , the same issue is still present

Re: HPE Smartmemory check during boot missing

ManBha — Mon, 06 May 2024 11:15:58 GMT

Hello,

Do both the servers exhibit the same behaviour?

Thanks.

Re: HPE Smartmemory check during boot missing

Chanklish — Mon, 16 Sep 2024 09:24:35 GMT

hello

yes same issue on both servers

both server memory was increased with the same model of ram directly from the main HPE supplier

Re: HPE Smartmemory check during boot missing

ManBha — Tue, 07 May 2024 14:36:44 GMT

Hello,

We need to review the AHS logs.
Please do raise a case using: https://support.hpe.com/hpesc/public/home

Thanks.

Re: HPE Smartmemory check during boot missing

Chanklish — Wed, 08 May 2024 07:09:26 GMT

we raised a case but hpe informed me that we should handle it with the hpe provider .. who in his turn has escaled it .. now we wait for the worst service in existence

Re: HPE Smartmemory check during boot missing

ItzExotical — Mon, 16 Sep 2024 09:21:06 GMT

We have a BL460c G9 blade server with brand new 8x 64 GB HPE SmartMemory RAM modules, and we're having the exact same issues. The SmartMemory check is not there and when I check the logs it says every stick has failed validation, although HPE has confirmed that the memory is fully genuine.

Re: HPE Smartmemory check during boot missing

Chanklish — Mon, 03 Jun 2024 09:47:24 GMT

Hello

Till now I don't have any answer ! HPE has the worse support in the world

Re: HPE Smartmemory check during boot missing

ItzExotical — Sun, 23 Jun 2024 21:55:54 GMT

Same, I received an answer only stating that I should try swapping the CPUs (CPU 1 -> CPU 2 and reverse). Not sure how this is going to help at all, nothing is wrong with the CPUs. It costs both money and time to do this with machines that are in production.

Re: HPE Smartmemory check during boot missing

Chanklish — Mon, 24 Jun 2024 08:14:26 GMT

i started a case with the vendor more than 2 months ago ..nothing at all

HP is bad and their support is worse .. we should not forget this next purchase cycle starts

Re: HPE Smartmemory check during boot missing

Sunitha_Mod — Tue, 25 Jun 2024 08:51:25 GMT

Hello @Chanklish,

We are sorry for the inconvenience that you are going through. Could you please share the case number provided by the support team via private message? So we can check and assist you further.