topic Re: iLO 5 problem with AlertMail in ProLiant Servers (ML,DL,SL)

iLO 5 problem with AlertMail

mokbeltoufic — Mon, 06 Apr 2020 09:41:42 GMT

I have iLO 5 ver 2.10
I am not able to configure AlertMail using my gmail.com credentials (working normally elsewhere).
I am not connected to any domain, I have Windows Server 2016.
I read that domain must not be empty but I am not connected to any domain, I tried puting gmail.com unsuccessfully.
I am using iLO Shared Network Port, without DHCP, and the IP and DNS are configured, and the Server Has Internet Access.
Please advise possible solutions.

The Log I am getting:

AlertMail general failure
Initial Update
04/04/2020 10:44:57
Event Class
0x23
Event Code
0x442
Recommended Action
Confirm that all Alert Mail configurations are correct (valid DNS/FQDN, SMTP server, etc)

Re: iLO 5 problem with AlertMail

AmRa — Tue, 07 Apr 2020 09:18:33 GMT

iLO 5 only supports STARTTLS, Upon negotiation between different mailservers ILO always tried to offer STARTTLS as its' secure protocol.

We recommends to use port 587 for secure communication, where 587 is the default STARTTLS port for mailservers.

You have to just use STARTTLS as your initial authentication method (Default port 587 is STARTTLS) and not SSL (default port for that is 465).

Re: iLO 5 problem with AlertMail

mokbeltoufic — Wed, 08 Apr 2020 16:16:52 GMT

Fixed. Thank you.

Re: iLO 5 problem with AlertMail

mxbx64 — Wed, 23 Jun 2021 19:08:28 GMT

I have the same issue, but being Verizon I don't have the luxury of changing the SMTP port since our open mail server is used by many other systems to send email alerts. Also, it is listening on port 25. Is there any way for me to solve this on the iLO side without having to change the mail server side?

Re: iLO 5 problem with AlertMail

AndersFaxedahl — Wed, 13 Apr 2022 11:55:57 GMT

I have tried make the suggested change.. but it does not work!?

Re: iLO 5 problem with AlertMail

longhd — Mon, 16 Sep 2024 09:11:11 GMT

I am using ilo 5 version 2.42 Apr 05 2021, and I have configured smtp with port 587 as you instructed. But the result of my test to send mail is still unsuccessful. The event log still only shows: AlertMail general failure

Initial Update 08/21/2024 15:34:46 Event Class 0x23 Event Code 0x442 Recommended Action Confirm that all Alert Mail configurations are correct (valid DNS/FQDN, SMTP server, etc)

Re: iLO 5 problem with AlertMail

Sunitha_Mod — Tue, 27 Aug 2024 10:48:08 GMT

Hello @longhd,

Thank you for writing to us.

You might want to consider creating a new topic by utilizing the "New Discussion" button, as this will not only enhance visibility compared to the old topic but also boost your chances of receiving responses from experts.