topic Re: [ProLiant Gen10] Base System Device driver not found - code 28 in ProLiant Servers (ML,DL,SL)

[ProLiant Gen10] Base System Device driver not found - code 28

rook117 — Tue, 29 Jan 2019 14:48:21 GMT

Hi,

I'm currently having a driver problem on my DL360 Gen10, based on Windows Server 2016 (Datacenter Edition).
Base system device driver isn't installed & found with Windows Update.

ID Hardware of this is :

PCI\VEN_103C&DEV_3306&SUBSYS_00E41590&REV_07
PCI\VEN_103C&DEV_3306&SUBSYS_00E41590
PCI\VEN_103C&DEV_3306&CC_0088000
PCI\VEN_103C&DEV_3306&CC_0880

Someone already had this problem ?

Thanks for help,

Best regards,

Re: [ProLiant Gen10] Base System Device driver not found - code 28

bman_36 — Tue, 29 Jan 2019 23:47:18 GMT

I have not had that issue, but this is the device 'Integrated Lights-Out Standard Slave Instrumentation & System Support' according to the vendor and device id's.

Have you installed the latest PSP.

I have 2 iLo devices listed under system management in device manager. iLO 5 (ASR) and iLO (CHIF).

Brandon

Re: [ProLiant Gen10] Base System Device driver not found - code 28

Cali — Fri, 01 Feb 2019 08:10:02 GMT

Install the Service Pack for ProLiant, it contain all HPE Server Drivers and Firmware:

http://www.hpe.com/servers/spp/download

Re: [ProLiant Gen10] Base System Device driver not found - code 28

Thomas Boomer — Tue, 21 Jan 2020 23:29:04 GMT

I am having the same problem. DL380 G9, Windows server 2019. There is an ILO controller driver update, but it does not match the plug and play ID for the controller which is PCI\VEN_103C&DEV_3306. Instead it contains PCI\VEN_103C&DEV_3307. I have not seen a driver for the former for Windows Server 2019. I did find an older driver that works with Server 2012R2 but won't install under 2019.

Re: [ProLiant Gen10] Base System Device driver not found - code 28

locoroco86 — Wed, 11 Nov 2020 10:32:28 GMT

good afternoon
how did you manage to solve this problem?

Re: [ProLiant Gen10] Base System Device driver not found - code 28

Cali — Wed, 11 Nov 2020 10:42:34 GMT

The Service Pack ProLiant (Link above) contains all Drivers in one Package.
In Windows Mount the ISO and start the Setup

Or did you install it and still have the Message?
If, yes, what Server and OS do you have?

Re: [ProLiant Gen10] Base System Device driver not found - code 28

RumenMR — Wed, 30 Dec 2020 06:53:31 GMT

Hello,

my server is ProLiant DL360 Gen10 with iLO 5. I update SPP from link (all - recomended and requiered) and install last version of iLO5 firmware 2.33, but still in device manager I have Other device -> Base System Device.
PCI\VEN_103C&DEV_3306&SUBSYS_00E41590&REV_07
PCI\VEN_103C&DEV_3306&SUBSYS_00E41590
PCI\VEN_103C&DEV_3306&CC_088000
PCI\VEN_103C&DEV_3306&CC_0880
From site Device Hunt I found that is related with Integrated Lights-Out Standard Slave Instrumentation & System Support, but only this.
How I can remove this/find drivers
Thanks in advance!

Re: [ProLiant Gen10] Base System Device driver not found - code 28

RumenMR — Wed, 30 Dec 2020 07:21:52 GMT

Hello again

I found solution. I install HPE Scripting Toolkit for Windows (last version 11.40)
https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_6944d3af433f4f799f3eb2490c

and now all is OK.

Have a nice day!!!

Re: [ProLiant Gen10] Base System Device driver not found - code 28

sdhweb — Tue, 02 Feb 2021 08:27:35 GMT

Hi,

And how did you go about to install this? I didn't find a simple exe-file to run.

Re: [ProLiant Gen10] Base System Device driver not found - code 28

Cali — Tue, 02 Feb 2021 09:02:01 GMT

Download the Service Pack ProLiant

http://www.hpe.com/servers/spp/download

Mount the ISO on your Windows PC or Server.

Start the hpsum.bat in the root and follow the Install Wizzard for local or Remote Installation.

This SPP contains all Driver and Firmware for your Server in one place.

Re: [ProLiant Gen10] Base System Device driver not found - code 28

RumenMR — Tue, 02 Feb 2021 09:15:41 GMT

from link you can download ZIP. Unzip file afterr that and run

Re: [ProLiant Gen10] Base System Device driver not found - code 28

HHDK — Thu, 18 Mar 2021 12:55:33 GMT

This one solved the missing driver for me: https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_3b9a023e98bf44ee978a7f131c#tab1

Re: [ProLiant Gen10] Base System Device driver not found - code 28

Marshall Rozario — Wed, 08 Sep 2021 18:59:06 GMT

Thanks for posting this. I had similar issue but in a DL360-Gen9 and windows server 2022. After installing this ILO 4 core driver, error went away.

Re: [ProLiant Gen10] Base System Device driver not found - code 28

JuiceKrew — Wed, 18 Sep 2024 00:27:36 GMT

Just to add to @Cali 's advice with my case of what worked for me after a base OS install:

Install Windows OS (Server 2022 DataCenter Version 10.0.17763.6293)

Update Windows OS

Download and run HP INF ID Updater (cp062266.exe)
Download and run HP SP (Service Pack for ProLiant 2023.03 Gen10)
Create base set\update ILO Repo [FAILED on my System..]
Apply all but superceded or equal updates [Success]

Updates Complete. All Devices installed. Now Fans ramp up and down CONSTANTLY. Not to max but enough to drive you mad.

Seen that issue about here as well..

Download and run latest HP SP (Service Pack for ProLiant 2024.04 Gen10)
Fans running at expected levels.

I was extremely cautious by running Older SP and not immediately jumping to the new, seeing what was good or what wasn't. Then jumping to the latest.

A lot of times, even with Servers, there are many paths to get to a resolution. Just wanted to add mine as it might add help\context to 1 person in 1000.

Re: [ProLiant Gen10] Base System Device driver not found - code 28

Eddie_2029 — Mon, 09 Feb 2026 15:47:11 GMT

I realize this is a really old thread but I have to chime in anyways. Recently for some unkown reason I lost the CD/DVD Drive in the Device Manager of my HPE Proliant ML110 Gen 10 Server, I also noticed there were some other Unkown Devices listed in the Device Manager under Storage Controllers so I started searching for a resolutuion and came across this thread about installing the latest SPP to solve the issue. So, I dowloaded the latest SPP for my server from the HPE Software Center and ran the ISO, chose the auto and not the interactive mode using the Smart Update Manager, all the steps completed successfully with no errors, restarted the server and none of my issues were resolved, the CD/DVD Device Driver still not listed in the Device Mananger nor any of the Unkown Storage Controller Device Drivers were installed or updated during the SPP SUM process. So, I ended up having to go to back to the HPE Support Center went to the Drivers and Software Tab drilled down using the Subtype: Storage Controller, Operating Envirnment Type: Microsoft and the Operating Environment Subtype: Windows Server 2016 and only one driver was listedHPE Smart Array Gen10, Gen10Plus and Gen11 Controller Driver for Windows Server 2016. So, I dowloaded it and ran it on my server and Presto the CD/DVD Drive now was listed in the Device Manger and all of the Unkown Storage Controller Devices too. So, the moral to this story is don't always count on the latest SPP to resolve your Device Driver issues. Sometimes you have to dive deeper into it to resolve the issue/s.