topic Re: Error after update using hp's intelligent provisioning in ProLiant Servers (ML,DL,SL)

Error after update using hp's intelligent provisioning

theidm43 — Wed, 24 May 2023 08:01:51 GMT

I've got a problem with a HP ProLiant dl380 gen 10, it's newly installed windows server 2022. There was a list of missing drivers in the device manager's other devices category, so i tried to update via intelligent provisioning. There were no errors in the update proccess and after. But after i reboot, it wants me to plug in two power supplies, so i did and the amber blinking sign disappeared.
But when i go back to intelligent provisioning, it shows self update and then it says error while loading shared libraries. How do I fix this?

Re: Error after update using hp's intelligent provisioning

TVVJ — Mon, 22 May 2023 11:59:39 GMT

Hello,

You may download and install the "iLO 5 Channel Interface Driver for Microsoft Windows Server 2022" and the "iLO 5 Automatic Server Recovery Driver for Microsoft Windows Server 2022", restarting after each install and check if that helps.

Regards,

Re: Error after update using hp's intelligent provisioning

theidm43 — Tue, 23 May 2023 02:57:09 GMT

Hi, installing these two drivers did not help, did restart after each installation.

Same error when starting intelligent provisioning, same message about system power loss.

https://imgur.com/a/rjJLffz

Missing drivers in above image..

Re: Error after update using hp's intelligent provisioning

TVVJ — Wed, 24 May 2023 07:04:07 GMT

Hello,

You may install the chipset driver "Identifiers for Intel Xeon Scalable Processors (First and Second Generation) for Microsoft Windows", restart the server after instll and see if it helps.

Regards,

Re: Error after update using hp's intelligent provisioning

Arte123 — Fri, 13 Oct 2023 15:43:54 GMT

I have the same error

Re: Error after update using hp's intelligent provisioning

mikailce — Fri, 13 Oct 2023 22:31:15 GMT

in hpe.com support page search for

service pack for proliant

and choose for your server.

https://support.hpe.com/connect/s/search#q=service%20pack%20for%20proliant&t=All&sort=relevancy&numberOfResults=25

Re: Error after update using hp's intelligent provisioning

360SmartNetwork — Fri, 10 Nov 2023 17:58:07 GMT

After mounting the ISO for the service pack with the iLO, the firmware updates all completed successfully.

After a cold reboot, I selected F10 during boot which kicked off another firmare update and reboot.

After rebooting into Intelligent Provisioning, the udev and kernel panic errors screen is displayed, but got a little farther in the boot than the first time (similar to OP's picture).

I have not installed an OS on this server yet, this happened pre-installation while attempting to update firmware

Re: Error after update using hp's intelligent provisioning

Zeniter — Wed, 13 Dec 2023 13:21:11 GMT

I have the same problem. Brand new DL360, no OS yet, only updating using intelligent provisioning. After one of the updates I can no longer start intelligent provisioning.
I get a black screen with a bunch of errors

Starting udev...
udevadm: error while loading shared libraries: liblz4.so.1 ....
....

EDIT: It's been fixed with Intelligent Provisioning Recovery Media

Re: Error after update using hp's intelligent provisioning

Abhidutta — Thu, 01 Feb 2024 04:47:15 GMT

@Zeniter Hi,

Did you find a fix for this.

Even I am getting the same error.

Re: Error after update using hp's intelligent provisioning

Zeniter — Thu, 01 Feb 2024 06:41:49 GMT

Abhidutta,
Yes, as I wrote, I fixed it using Intelligent Provisioning Recovery Media, which you can download from HPE Support site.
Just boot from the ISO and follow the recovery procedure.

Regards

Re: Error after update using hp's intelligent provisioning

Abhidutta — Fri, 02 Feb 2024 04:00:39 GMT

Hi ,

Thanks for your reply.
Will give it a try.

Abhi SINGH
Desktop Support Analyst – Information Technology
E ***~~personal info erased~~***<>
Cammeraygal Country, Level 7, 40 Mount Street, North Sydney, NSW, 2060, Australia
SMEC Australia We're redefining exceptional

www.smec.com<>
[cid:image001.png@01DA55B8.B269C2F0]<>
LinkedIn<>
[cid:image002.png@01DA55B8.B269C2F0]<>
YouTube<>
[cid:image003.png@01DA55B8.B269C2F0]<>
Instagram<>

[SMEC - Member of the Surbana Jurong Group]<>
SMEC acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past, present and emerging and extend that respect to all First Nations peoples today.

Disclaimer: The information contained in this e-mail and any attached file is confidential. It is intended solely for the addressee, and may not be used, reproduced, disclosed or distributed without SMEC's permission. SMEC accepts no liability for loss or damage (whether caused by negligence or not) resulting from the use of any attached files.

Re: Error after update using hp's intelligent provisioning

Amaka_16 — Mon, 26 Feb 2024 07:25:09 GMT

@Zeniter Please I'm currently expercining this thing, I have downloaded the recovery media, and it's on usb , how to I proceed?

Re: Error after update using hp's intelligent provisioning

Zeniter — Mon, 26 Feb 2024 07:30:46 GMT

Did you try to boot the server from the recovery media and follow the instructions?

I don't remember the exact steps, but it wasn't difficult.

Re: Error after update using hp's intelligent provisioning

AMCCRISTOVAO — Fri, 22 Mar 2024 13:11:46 GMT

After install from intelligent provisioning recovery usb, wen I hit F10 and try to enter Intelligent Provisioning, its starts updating the firmware and the update gets broken again

Re: Error after update using hp's intelligent provisioning

MTakici — Tue, 08 Oct 2024 13:19:15 GMT

Hi, I have the same problem.

After install from intelligent provisioning recovery usb, wen I hit F10 and try to enter Intelligent Provisioning, its starts updating the firmware and the update gets broken again.

Have you found a solution?

Thanks

Re: Error after update using hp's intelligent provisioning

MTakici — Tue, 08 Oct 2024 15:52:16 GMT

My problem is solved. The most logical and fastest solution is,

1. Download SPP iso, prepare a bootable USB and update the firmware.
2. install from intelligent provisioning recovery USB

Thanks