topic ML530 ASR's in ProLiant Servers (ML,DL,SL)

ML530 ASR's

Doug Williams_3 — Fri, 06 Jun 2003 17:04:21 GMT

I inherited an ML530 G2 running Win2K SP3 with SQL2K. It has experienced multiple random ASR's over the last month. Only one produced a Bug Stop trap (0xD1). Event logs show nothing other than an unexpected restart (duh!).

Ideas?

Re: ML530 ASR's

Marc Eastburn — Fri, 06 Jun 2003 18:20:49 GMT

You could try disabling the ASR or changing the ASR timeout.

Re: ML530 ASR's

Marc Eastburn — Fri, 06 Jun 2003 18:21:07 GMT

You could try disabling the ASR or changing the ASR timeout.

Re: ML530 ASR's

Mark Lenton — Mon, 09 Jun 2003 10:27:20 GMT

No solution I'm afraid, but I am getting the same problem and it only occurs on one of two identical builds. IML is now also reporting 'Unknown event (Class 15, Code 0 and Code 255)on every boot - I have been unable to find any information on these. Whether related or not, Insight Manager Environment shows sensor 5 (one of the CPUs) often running 6-8 degrees hotter than the other (the other server always indicates a 1 degree difference).

Tech support suggest a hardware issue, so I have reseated all hardware and also now swapped over both processors and voltage regulator modules (expecting to see the temp issue move to sensor 4..........it didn't!!)
I have also run the hardware test on the SmartStart CD for over 4000 cycles now, with no problem identified.

Re: ML530 ASR's

Doug Williams_3 — Thu, 12 Jun 2003 20:58:10 GMT

Update:
2 more ASR's this week. I was able to check one memory dump to find the exception address and then run pstat.exe to identify the driver. The offender was ntoskrnl.exe with a 0x0d1 STOP code.

Microsoft's KB article: 302400 would be a great help if we were teaming NIC's on this server. The ML530 is running with only one NIC and is therefore not teamed.

Since the server predates my employment, I am not certain what drivers or SP have been applied.

BTW: Company policy/procedure won't allow me to shut off the ASR's.

Thanks in advance.

Re: ML530 ASR's

Doug Williams_3 — Thu, 03 Jul 2003 21:36:44 GMT

The following forum seems to have provided the information I was looking for to solve my problem. The issue in this forum isn't exactly what I was experiencing, but the disabling of System Information seems to have done the trick.

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0xc731b941255cd71190080090279cd0f9,00.html