topic Re: HPE DL380 gen10 all LED flashing when the power is on in ProLiant Servers (ML,DL,SL)

HPE DL380 gen10 all LED flashing when the power is on

Riadm13 — Tue, 03 Oct 2023 07:45:51 GMT

Good morning,
Yesterday we had to turn off our IT platform and cut off all the electricity, I turned off the servers normally, and today when I turned on the electricity and turned on the IT platform, all the servers were normal except one, it's an HPE DL380 GEN 10, all the LEDs flashed as shown in the photo below

Then when I pressed the power button, just this button started flashing, but the server did not start, so I connected to the ilo and clicked the mementary press button three or four times and then the server started but this message appeared

The ilo date time become 2001

iLO Date/Time

Mon Jan 1 00:31:47 2001

And in the integrated management log :

Non-Volatile Memory Corruption Detected. Configuration settings restored to defaults. If enabled, Secure Boot security settings may be lost.

Initial Update 01/01/2001 00:00:41 Event Class 0xA Event Code 0x266

Please what is the problem ? and how can I solve this ? because I need to be carefull it is the prod server.

Thank you

Query: HPE DL380 gen10 all LED flashing when the power is on - Prolaint server - DL380 GEN 10

support_s — Tue, 03 Oct 2023 07:23:18 GMT

System recommended content:

1. HPE Integrated Lights Out (iLO 5) for Gen10 Servers - Configuring and Using iLO Federation

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Re: HPE DL380 gen10 all LED flashing when the power is on

Suman_1978 — Tue, 03 Oct 2023 04:39:47 GMT

Hi,

You may need to clear the NVRAM from the System Maintenance Switch.
Here is an example.

Thank You!
I work with HPE but opinions expressed here are mine.
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Re: HPE DL380 gen10 all LED flashing when the power is on

Riadm13 — Tue, 03 Oct 2023 09:26:22 GMT

Thank you, I'm gonna try it.

Please if I change the CMOS battery would it affect the BIOS and booting configuration or can I change it normally ?

Re: HPE DL380 gen10 all LED flashing when the power is on

Vinky_99 — Thu, 05 Oct 2023 08:02:07 GMT

@Riadm13

Good day!

Changing the CMOS battery on a server should not affect the BIOS or booting configuration in most cases. The CMOS battery is responsible for maintaining the real-time clock and storing BIOS settings when the server is powered off. Replacing the CMOS battery is a routine maintenance task and should not result in the loss of BIOS settings or boot configuration.

However, it's always a good practice to take some precautions:

>> Before replacing the CMOS battery, it's a good idea to document or take a photo of your current BIOS settings. This way, if anything unexpected were to happen, you can easily restore your settings to their previous state.

>> Ensure that the server is completely powered off and disconnected from power sources before replacing the CMOS battery. This helps prevent any electrical damage and ensures safety during the process.

>> Make sure you replace the CMOS battery with the correct type and model recommended by the server's manufacturer.

>> Handle the CMOS battery and the server's internal components with anti-static precautions to prevent any static discharge that could damage sensitive components.

>> Refer to your server's user manual or documentation for specific instructions on replacing the CMOS battery. The process can vary slightly between different server models.

Generally, replacing the CMOS battery is a straightforward task and should not cause any issues with BIOS settings or boot configurations. However, it's always a good idea to be prepared and follow best practices to minimize any potential risks.

I hope this helps you! Let me know..

Re: HPE DL380 gen10 all LED flashing when the power is on

Riadm13 — Wed, 11 Oct 2023 09:32:22 GMT

Good morning,

Well I tried the switch 6 solution but the problem persists, when I plug in the server all the LEDs flash and the ilo time/date becomes 2001, and when I restart the server the date and the ilo time becomes normal, but when I unplugged again all the LEDs flash and error 266 non-volatile memory appears again, I have 5 other HPE DL380 Gen I unplugged them all and when I I plugged in the power button is solid orange and when I press the server starts directly except this one when I plug in all the LEDs start flashing as shown in the photo..

Re: HPE DL380 gen10 all LED flashing when the power is on

Vinky_99 — Thu, 12 Oct 2023 06:48:35 GMT

Hello @Riadm13

If you've already tried resetting the System Maintenance Switch 6 and the issue persists with the server's LEDs flashing and the iLO date/time resetting to 2001, it's possible that there may be a more complex issue at play.

Here are some additional steps to consider:

>> If you've already tried resetting the System Maintenance Switch 6 and the issue persists with the server's LEDs flashing and the iLO date/time resetting to 2001, it's possible that there may be a more complex issue at play. Here are some additional steps to consider:

>> Most HPE servers have built-in diagnostic tools that you can run during startup to check for hardware issues. Consult the server's user manual or documentation to learn how to access and use these diagnostics.

>> Examine any recent changes in the server's environment, such as power fluctuations or temperature issues, which could be contributing to these problems.

>> If the above steps don't resolve the issue, it's possible that there may be a problem with the server's system board (motherboard). In such cases, you may need to consult with HPE support .

I hope this helps!

Re: HPE DL380 gen10 all LED flashing when the power is on

Riadm13 — Thu, 12 Oct 2023 14:27:15 GMT

Hello,

About the mother board, well the thing is the server works perfectly when it's powered ON even if I shutdown it it stays normal solid Amber and when I powered ON it again there is no Error of the non volatile memory corruption, BUT when I remove the cables or shutdown the entire elecricity the LEDs starts flashing all and when I power on the server it shows on the screen the system is being default configured and when it starts the non volatile memory corruption error appears again, only with one server the others when I put the electricity ON again the servers stay solid amber.

The generator of the company is not working so we shutdown the entire electricity of the company to prevent any accident that's why I noticed this problem

Re: HPE DL380 gen10 all LED flashing when the power is on

Riadm13 — Tue, 17 Oct 2023 09:27:13 GMT

Hello,

I've changed the CMOS battery and all the errors and leds flashing has been fixed.

Re: HPE DL380 gen10 all LED flashing when the power is on

Sunitha_Mod — Wed, 18 Oct 2023 05:37:04 GMT

Hello @Riadm13,

That's awesome!

We are extremely glad to know the problem has been resolved and we appreciate you for keeping us updated.

Re: HPE DL380 gen10 all LED flashing when the power is on

AnilGupta — Thu, 14 Nov 2024 07:54:59 GMT

@Sunitha_Mod

I am facing same issue and i checked CMOS battery also, but same issue is there on server.

Re: HPE DL380 gen10 all LED flashing when the power is on

Adamu — Thu, 14 Nov 2024 16:43:53 GMT

I have the same issue today. All the power button, LID blinks together. The server is not starting. When I press the UID I see a message saying CLOCK IS NOT SET. CRITICAL SERVER FAILURE.

I APPRECIATE YOUR KIND HELP

Re: HPE DL380 gen10 all LED flashing when the power is on

Adamu — Thu, 14 Nov 2024 21:44:36 GMT

Re: HPE DL380 gen10 all LED flashing when the power is on

Sunitha_Mod — Fri, 15 Nov 2024 06:49:37 GMT

Hello @Adamu , @AnilGupta,

Thank you for posting.

You might want to consider creating a new topic by utilizing the "New Discussion" button, as this will not only enhance visibility compared to the old topic but also boost your chances of receiving responses from experts.