topic Re: iLo 5 Remote Console show black screen in ProLiant Servers (ML,DL,SL)

iLo 5 Remote Console show black screen

EsiKhoob — Tue, 22 Oct 2024 03:31:02 GMT

Hi, friends

We have a HP Proliant DL380 Gen 10 server, running Windows server 2016 with almost latest Drivers and Firmwares.
We get a problem with iLo Remote Console showing black screen. it happens from time to time, and the only workaround we found is restarting Windows. After restarting, iLo Remote Console works normally but it happended again for example after 2 months.
One hint to diagnose this problem we found is: the black screen turn into Windows screen at the time when we connect with Microsoft`s Remote Desktop, but that is an still image.

Query: iLo 5 Remote Console show black screen

support_s — Mon, 21 Oct 2024 07:13:31 GMT

System recommended content:

1. HPE iLO 5 3.06 User Guide | iLO remote console

2. HPE iLO 5 3.06 User Guide | Windows EMS Console with iLO Virtual Serial Port

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Re: iLo 5 Remote Console show black screen

TVVJ — Mon, 21 Oct 2024 09:57:43 GMT

Hello,

You may clear the server's NVRAM and see if it helps.

Regards,

Re: iLo 5 Remote Console show black screen

BunnyPon — Sun, 27 Oct 2024 09:26:57 GMT

Note, I haven't tried this, I don't run windows on the toy.

This makes me think that you need to enable persistent mouse and keyboard.

It can be found under: Power and Thermal -> power settings tab

There is also this advisory, which seems close that may help:

https://support.hpe.com/hpesc/public/docDisplay?docId=a00088741en_us&docLocale=en_US

Re: iLo 5 Remote Console show black screen

EsiKhoob — Mon, 28 Oct 2024 04:38:32 GMT

Hi
This was the advice I was looking for, thank you.
I will test this, when I encounter into this problem again.

Query: iLo 5 Remote Console show black screen

support_s — Wed, 30 Oct 2024 11:54:19 GMT

Hello,

Let us know if you were able to resolve the issue.

If you have no further query, and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.

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Re: Query: iLo 5 Remote Console show black screen

EsiKhoob — Thu, 31 Oct 2024 06:55:12 GMT

I cannot log in to Hewlett Packard Enterprise Community , so I answered by Email.

Re: iLo 5 Remote Console show black screen

EsiKhoob — Mon, 18 Nov 2024 05:45:25 GMT

Hi @BunnyPon @TVVJ

I encouter into this problem again.

the "Enable Persistent mouse and keyboard" setting cannot fix it.

The second workround i.e. pressing Windows + Ctrl + Shift + B , cannot be sent to iLo remote console. or it also has no affect. Every time I press this key combination while the focus is on iLo remote console, my computer`s monitor will blink, but the iLo screen remains the same black. I tried "Remote Console & Media for Hot Keys" and asssigned:

L_SHIFT

L_CTRL
L_GUI

to a hot key, and press that hot key, but no success.

Re: iLo 5 Remote Console show black screen

TVVJ — Tue, 19 Nov 2024 10:50:50 GMT

Hello,

Please contact HPE Support for further assistance.

Regards,

Re: iLo 5 Remote Console show black screen

BunnyPon — Thu, 28 Nov 2024 08:16:46 GMT

Curses, I was hoping that would work.

The only other things I can think of are to disable the screen saver blank screen stuff (its a server, who needs to save a few mW?) or maybe put the rotating text screen saver on so that the screen never really goes blank.

Re: iLo 5 Remote Console show black screen

EsiKhoob — Sat, 30 Nov 2024 05:30:42 GMT

Thankyou for replay again

I do this setting, . . . had to wait and see if it happens again.

Re: iLo 5 Remote Console show black screen

JakeGR — Thu, 19 Dec 2024 10:57:36 GMT

I have had this too, it occuring on a system I didnt want to reboot I went in search of a work around, what worked for me is mounting an ISO via the CD/DVD option, can be any ISO (I quickly created one with a txt file in it).

After it was mounted by the iLo the screen woke up and was interactable. I Tried:

Hot key mapping
"Wake up monitor"
All matter of key combos
Resetting the iLo

But mouinting an ISO worked for me

Re: iLo 5 Remote Console show black screen

Pixielay — Mon, 28 Apr 2025 04:21:53 GMT

Have the same problem, Mounting ISO works like a charm. Thank you.

Re: iLo 5 Remote Console show black screen

EsiKhoob — Mon, 28 Apr 2025 07:00:46 GMT

Hi

As I disabled the screen saver, this problem did not happen.

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