topic Re: Part of the memory of DL380 Gen10 cannot be recognized (map out error), cross memory a in ProLiant Servers (ML,DL,SL)

Part of the memory of DL380 Gen10 cannot be recognized (map out error), cross memory and CPU tests,

zhengeml — Mon, 04 Jan 2021 05:43:50 GMT

DL380 Gen10 部分内存无法识别（map out error）。更新BIOS，交叉内存和CPU测试，始终指向相同槽位 map out error。
有遇到类似现象的盆友，请指教。

Part of the memory of DL380 Gen10 cannot be recognized (map out error). Update BIOS, cross memory and CPU test, always point to the same slot map out error. Any friends who have encountered similar phenomena, please advise.

Re: Part of the memory of DL380 Gen10 cannot be recognized (map out error), cross memory and CPU tes

Kashyap02 — Tue, 05 Jan 2021 02:49:22 GMT

You need to clean the DIMM slots and DIMMs as well. Use the Deoxi kit to clean the DIMM and Slots

P04514-001 - SPS-KIT DEOXIT

Remove the DIMM.
Clean the DIMM with Deoxit
Insert the DIMM.
Remove the DIMM.
Clean the DIMM with Deoxit for a second time.
Insert the DIMM.

Also perform the below.

Access the UEFI System Utilities System Configuration > BIOS/Platform Configuration (RBSU) > Memory Options and select Memory Remap (To remap the system memory)

or you can log a warranty case to organize for an Engineer visit to perform the above actions.

Reference: https://support.hpe.com/hpesc/public/docDisplay?docId=a00069107en_us

Re: Part of the memory of DL380 Gen10 cannot be recognized (map out error), cross memory a

lukaszkrzempek — Wed, 26 Apr 2023 09:07:10 GMT

Is this procedure available also for - ProLiant DL360 Gen10 ?

Re: Part of the memory of DL380 Gen10 cannot be recognized (map out error), cross memory a

Kashyap02 — Wed, 26 Apr 2023 09:35:07 GMT

Yes. It is available.

Re: Part of the memory of DL380 Gen10 cannot be recognized (map out error), cross memory a

EricLabelle — Sun, 01 Dec 2024 02:32:50 GMT

Our error was spelled as " Map Out Configuration " in the ILO, but this was indeed the solution, thank you very much!

Personnaly I used a clean white Staedler eraser (be careful) for the first cleaning pass then removed its crumbs and then Deoxit D5, twice as recommended above, and put the chip in and out several times twice as well.

Eric