topic Query: "Alway On" missing under Lifecycle management in ProLiant Servers (ML,DL,SL)

ILO option "Alway On" missing under Lifecycle management

Pvlier — Thu, 16 Jan 2025 10:24:12 GMT

We have a brand new DL380Gen11 server which initially had 2 problems:

- servercrash on cpu level, a HPE case is running
- after applying latets service pack the fans are contstantly at 31%, even without load (for example booting into IP), a HPE case is running

The first 'might' be due an old bios version the server was shipped with (2.22). The next step in the case is to update to a new version. Ofcourse we already did before but we went back to v2.30 because of the second problem: any bios higher than 2.30 makes the fans spin at 31% minumum. So we are in a vicious circle here. And we definately want to end up with a recent bios version because of security and bugfixes/enhancements but we don't want the risk of another servercrash. So curious how the case will develop.

Now the problem I'm adressing here is a third:

Somewhere along the road (might be even from factory) the option 'Always on' Intelligent Provisioning is missing from ILO 'Lifecycle Management'. I can't get it to show. I want it to work because of upcoming maintenance/monitoring on raid configs and other things and it simply should be available. I have tried different verison combinations ILO, IP and Bios but it simply does not show the menu item/tab at all. I have reset ILO and re-entered ILO advanced license.

We have an identical server where the option is visible (same fan problem tho).

Current version:

Bios: 2.30 (not higher because of fan problem)
ILO: 3.66 (lates version, also tried 3.65 but other server also has 3.66 and that one is showing always on)
Intelligent Provisioning: 4.35 (flashed through recovery media)

Is there another firmware package for the always on version somewhere that has to be flashed to enable it? Initially I could not get the IP ISO to boot though ILO virtual media, but eventually it did and the flash completed nicely as far as I can tell. Server is installed with VMWare ESXI 8 so no windows flashing option (unless I boot from a WinPE ISO or such)

Re: ILO option "Alway On" missing under Lifecycle management

Pvlier — Thu, 16 Jan 2025 10:34:29 GMT

Additionally, when checking firmware/software versions on both servers there is a difference:

working server:

Intelligent Platform Abstraction Data: v11.6.0 Build 29
Intelligent Provisioning: v4.33.5

Problem server:

Intelligent Platform Abstraction Data: v11.8.0 Build 33
Intelligent Provisioning: *MISSING*!

So my hunch seems right, I am missing some firmware or it isn't available. I cannot seem to find a firmware packge for IP, only the recovery media which has already been installed.

Re: ILO option "Alway On" missing under Lifecycle management

rabindra11sharm — Fri, 17 Jan 2025 13:56:10 GMT

Dear Pvlier

can you please set some settings from bios , it might works for you.

From the System Utilities screen, select System Configuration > BIOS/Platform Configuration (RBSU) > Server Security > Advanced Security Options > Intelligent Provisioning (F10 Prompt).
Select a setting. Enabled: When enabled, you can use the Intelligent Provisioning functionality. ...
Save your setting.

Hope, I could provide you with clear and helpful instructions. If you have any more questions or need further assistance, don't hesitate to ask. I'm here to help!

Have a great day!!

Query: "Alway On" missing under Lifecycle management

support_s — Wed, 22 Jan 2025 11:44:16 GMT

Hello,

Let us know if you were able to resolve the issue.

If you are satisfied with the answers then kindly click the "Accept As Solution" button for the most helpful response so that it is beneficial to all community members.

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Re: Query: "Alway On" missing under Lifecycle management

Pvlier — Wed, 22 Jan 2025 12:41:30 GMT

This option was already enabled. I also see the F10 prompt at boot.

When I boot into intelligent provisioning I now only get the option to start 'SELF UPDATE", it boot what looks like a linux environment, gives a few errors (libip4tc.so.2 no such file) and "failed to create symbolic link './hp-ev': File exists'.

After that it is stuck at downloading https://update.it.hpe.com//v3/download/gaius-4.33-5.x86_64.rpm/xxxxxx

I can download the file in my browser if I copy the link

Re: Query: "Alway On" missing under Lifecycle management

Pvlier — Wed, 29 Jan 2025 11:57:05 GMT

@rabindra11sharm When I boot from the intelligent provisioning recovery media (thru ILO virtual media) it completes without problems. I can push shift + i to boot into Intelligent provisioning after the flash process. After a reboot I can boot into Intelligentprovisioning and the option "Always on" is there again after a re-login!!

ps. I also have 'Intelligent Provisioning v4.35.5' listed under firmware, not sure if because of latest upgrade or earlier actions, because I did try the recovery media option before.