topic Query: Unrecoverable Media Errors Detected on Drives in HPE ProLiant Servers (ML,DL,SL)

Unrecoverable Media Errors Detected on Drives

Lionplate — Thu, 20 Feb 2025 03:45:03 GMT

How's it going, I'm new to the community, unfortunately it's because of an error from a server that arose unexpectedly.

This is the message

Warning: Unrecoverable Media Errors Detected on Drives during previous Rebuild or Background Surface Analysis (ARM) scan. Errors will be fixed automatically when the sector(s) are overwritten. Backup and Restore are recommended

I have a picture of the complete error

https://drive.google.com/file/d/1-fgiMrTm5qtgp82hCcyZlTklYQMdgUbp/view?usp=drive_link

Re: Unrecoverable Media Errors Detected on Drives

shiva_jr — Wed, 19 Feb 2025 17:52:33 GMT

Hi @Lionplate ,
Please update the firmware of system devices especially the disks, RAID controller using SPP. Refer this post. for more information.
You have not mentioned the system model, here is the SPP links for Gen9, Gen10 and Gen11.
Let me know if the issue is still persists, if solved, please give 'Kudos' and mark my post as 'Accepted Solution'
Regards,
Shiva_jr

Re: Unrecoverable Media Errors Detected on Drives

TVVJ — Thu, 20 Feb 2025 07:18:25 GMT

Hello,

You may try the above mentioned firmware update suggestions as well.

It appears, that the RAID array may be broken. Two drives have been detected in slots 5 and 7 and hence the logical drive is disabled. You may either contiue with the logical drive disabled or accept data loss and include the drives so detected and continue.

In slot 8, the drive has failed and needs to be replaced.

Ensure that there is complete backup before performing any activity so that in an eventuality, you may restore the data after re-configuring the server.

Regards,

Query: Unrecoverable Media Errors Detected on Drives

support_s — Mon, 24 Feb 2025 14:15:59 GMT

Hello,

Let us know if you were able to resolve the issue.

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