DL360 G10 - "Automatic Operating System Shutdown Initiated Due to Overheat Condition"

validan — Thu, 20 Mar 2025 03:31:52 GMT

This server was repurposed recently and fitted with new disks last week.

The system just shut down while I was trying to find out why the fans were running at full speed.

Error message "Automatic Operating System Shutdown Initiated Due to Overheat Condition".

So i checked the Temperatures and it reports 63°C for the sensor !

12-HD Max SystemBoard 11 0 Critical 63C Caution: 60C; Critical: N/A

This is totally wrong, as I ran this commands just a minute before it shut down. And I went to physically check after the shutdown and the disks were cold.

root@prox7:~# smartctl -a /dev/sdo | grep Airfl 190 Airflow_Temperature_Cel 0x0022 085 080 040 Old_age Always - 15 (Min/Max 14/16) root@prox7:~# smartctl -a /dev/sdm | grep Airfl 190 Airflow_Temperature_Cel 0x0022 085 080 040 Old_age Always - 15 (Min/Max 15/16) root@prox7:~# smartctl -a /dev/sdn | grep Airfl 190 Airflow_Temperature_Cel 0x0022 085 079 040 Old_age Always - 15 (Min/Max 15/16)

Why is the server reporting such wrong temperatures?

These are the drives:

root@prox7:~# lsblk -o +MODEL,SERIAL,WWN | grep ST5 sdm 8:192 0 4.5T 0 disk ST5000LM000-2U8170 WCJAHW2Z 0x5000c500fa320971 sdn 8:208 0 4.5T 0 disk ST5000LM000-2U8170 WCJAHW0N 0x5000c500fa31cc71 sdo 8:224 0 4.5T 0 disk ST5000LM000-2U8170 WCJAK8SQ 0x5000c500fa320792

I updated all firmware with SPP this morning:

Embedded Video Controller 2.5 Embedded Device HPE Ethernet 1Gb 4-port 331i Adapter - NIC 20.31.41 Embedded LOM HPE Ethernet 10Gb 2-port 562FLR-SFP+ Adpt 11.1.7 Embedded ALOM HPE Smart Array E208e-p SR Gen10 5.61 PCI-E Slot 1 HPE Smart Array P408i-a SR Gen10 5.61 Embedded RAID HPE Smart Storage Energy Pack 1 Firmware 0.70 Embedded Device iLO 5 3.11 Feb 25 2025 System Board Innovation Engine (IE) Firmware 0.2.3.0 System Board Intelligent Platform Abstraction Data 16.5.0 Build 24 System Board Intelligent Provisioning 3.31.63 System Board Power Management Controller Firmware 1.1.4 System Board Power Management Controller FW Bootloader 1.1 System Board Redundant System ROM U32 v2.22 (11/13/2019) System Board Server Platform Services (SPS) Descriptor 1.2 0 System Board Server Platform Services (SPS) Firmware 4.1.5.2 System Board System Programmable Logic Device 0x2E System Board System ROM U32 v3.34 (09/30/2024) System Board

Re: DL360 G10 - "Automatic Operating System Shutdown Initiated Due to Overheat Condit

TVVJ — Wed, 19 Mar 2025 12:59:40 GMT

Hello,

To isolate the issue, please remove any third party equipments, replace empty hard drive slots with bezels and see how it helps.

Install one component at a time and power on the server to isolate to component(s).

Regards,

Query: DL360 G10 - "Automatic Operating System Shutdown Initiated Due to Overheat Condition"

support_s — Mon, 24 Mar 2025 07:39:59 GMT

Hello,

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Re: Query: DL360 G10 - "Automatic Operating System Shutdown Initiated Due to Overheat

validan — Mon, 24 Mar 2025 14:56:50 GMT

Well, I removed the 2.5" 4 disks and everything is fine. I added some 3.5" disks to the D3600 that is attached, as this accepts non-HPE disks just fin.e

This will be the last HP system we purchased, too much hassle. Impossible to use generic hardware and no workarounds.

topic Re: DL360 G10 - "Automatic Operating System Shutdown Initiated Due to Overheat Condit in ProLiant Servers (ML,DL,SL)

DL360 G10 - "Automatic Operating System Shutdown Initiated Due to Overheat Condition"

Re: DL360 G10 - "Automatic Operating System Shutdown Initiated Due to Overheat Condit

Query: DL360 G10 - "Automatic Operating System Shutdown Initiated Due to Overheat Condition"

Re: Query: DL360 G10 - "Automatic Operating System Shutdown Initiated Due to Overheat