topic Re: Problem with mouse / keyboard in ProLiant Servers (ML,DL,SL)

Problem with mouse / keyboard

Rossoneri — Fri, 30 Jan 2004 02:12:09 GMT

I have Compaq Proliant 3000 server - To setup the server I have used Smart Start version 5.5. I choosed to install Windows 2000 server and it is working fine.

But when Windows 2000 server is booting up for the first time, Windows have to check the system setup (seach for devices etc) - But I am unable to click "next" because my keyboard and mouse is not working.

It was working fine under the Smart Start installation

Re: Problem with mouse / keyboard

Sunil Jerath — Fri, 30 Jan 2004 02:19:03 GMT

Hello Kim,
Please clear the NVRAM and see if that helps. Also if you have any third party hardware in the system please remove it. This is just to eliminate the obvious. Here is the link for the latest BIOS of your server:
http://h18007.www1.hp.com/support/files/server/us/download/13949.html

I have attached a document to clear the NVRAM. Please do this after updating the BIOS only. May be you would not have to go through it.

Regards,

Re: Problem with mouse / keyboard

Rossoneri — Fri, 30 Jan 2004 02:53:02 GMT

What shall I say ... IT is working after the bios Update ... :-)
THNX :-D :-D

Re: Problem with mouse / keyboard

Sunil Jerath — Fri, 30 Jan 2004 03:01:04 GMT

Hello Kim,
I am glad everything is working alright for you. You don't need to clear NVRAM at this point. But remember if you have any hardware problems then you can resolve those by the process as explained in the document I have attached in my previous posting. If you would like the documentation for your server then please email me at sunil.jerath@hp.com

Regards,

Re: Problem with mouse / keyboard

Rossoneri — Fri, 30 Jan 2004 06:05:30 GMT

I have installed Windows 2000 server succesfully - But under the smart start setup I created 2 arrays.

I have 7 scsi Harddisk - The first 2 I created was Raid 0 and the last 5 was Raid 5.

So I gues There should have been made 2 local harddisk ...

But I can only see one harddisk .. and the size is not only 2gb - Every Harddisk have a capacity of 4.3 gb

What can I do ?

Re: Problem with mouse / keyboard

Sunil Jerath — Fri, 30 Jan 2004 06:10:06 GMT

Hello Kim,
Which Array controller are you using and what is the firmware?? Please let me know so that I am able to suggest you the firmware upgrade for the same.

Regards,

Re: Problem with mouse / keyboard

Rossoneri — Fri, 30 Jan 2004 07:22:17 GMT

The Array controller is:

32 bit compaq smart-2sl array controller

Ida Firmeware 3.08

Re: Problem with mouse / keyboard

Sunil Jerath — Fri, 30 Jan 2004 07:32:37 GMT

Hello Kim,
Yes definitely you should upgrade the firmware and which can be downloaded from the following link:
http://h18007.www1.hp.com/support/files/server/us/download/14981.html

This is an online version. Just make sure you download it locally at the server and then install.

Regards,

Re: Problem with mouse / keyboard

Rossoneri — Fri, 30 Jan 2004 07:46:11 GMT

I have tryed to install it online. But when I start to run the .exe file there is a problem.

Under "additional info" is standing :
"an array controller ROM is out of date" - when I try to push the install error I get an error message, where are standing :

"please flash offline"

hmm ??

Re: Problem with mouse / keyboard

Sunil Jerath — Fri, 30 Jan 2004 07:58:47 GMT

Hello Kim,
Not a problem here is the offline version:

http://h18007.www1.hp.com/support/files/server/us/download/14694.html
You need to make first diskette only even though it asks you to make 4 floppies. Please let me know.

Regards,

Re: Problem with mouse / keyboard

Rossoneri — Fri, 30 Jan 2004 08:30:38 GMT

I have updated the firmware - but as I rebooted the server, it came up with an error that SCSI 2 had an error and should be replaced

I can still come into Windows, but there is still only 1 drive ...

I will try to start from Zero again, with a Windows installation .. and see if it works

But it will first be in 2 weeks I again will be availible at the office.

Re: Problem with mouse / keyboard

Wesley W.D. Summers — Fri, 30 Jan 2004 23:32:19 GMT

Kim,

I can't see a single time where you have assigned points for any of the answers people have provided you with.

This discourages people from helping you (Which could be why only one kind soul is responding to your problem).

Maybe you would like to review the help you received for each response, and award points according to the recommended guidlines.

Once you get a reputation for not awarding points, people might decide NOT to look at your messages in the future.

Regards, Wesley.

Re: Problem with mouse / keyboard

Rossoneri — Mon, 02 Feb 2004 01:55:05 GMT

Sorry :-)

Re: Problem with mouse / keyboard

Rossoneri — Mon, 09 Feb 2004 05:37:19 GMT

After the Controller firmware update I get this error message, when I start up the PC:

"Drive parameter tracking predicts imminent failure"

But I am still able to boot - I am just installing Windows again .. So I hope It will works with my scsi setup I made on the controller

Re: Problem with mouse / keyboard

Sunil Jerath — Mon, 09 Feb 2004 08:18:01 GMT

Hello Kim,
There could be two reasons for this error. One may be an errenous message which usually is false. Second could be that your hdd is about to fail. But there is M&P patch which takes care of this if it is a failse message. Here is the link to download this:

http://h18007.www1.hp.com/support/files/server/us/download/10468.html

Please let me know how you make out.

Regards,

Re: Problem with mouse / keyboard

Rossoneri — Mon, 09 Feb 2004 09:39:52 GMT

When I try with the patch, it comes with an error message, that the version on the diskette is not newer than the current one ..

Re: Problem with mouse / keyboard

Sunil Jerath — Mon, 09 Feb 2004 10:26:29 GMT

Hello Kim,
That's alright it means you don not need to be worried about the firmware on the HDDs then. Just proceed with the setup and if you still get that error message then one of your hdds may be about to fail. But you have to wait for the ID because usually it tells you which one is about to fail.

Regards,

Re: Problem with mouse / keyboard

Rossoneri — Tue, 10 Feb 2004 02:07:00 GMT

Yes - It says is the SCSI 2 HD. But the error first came as I updated the firmware for the controller ....

Re: Problem with mouse / keyboard

Sunil Jerath — Tue, 10 Feb 2004 08:12:30 GMT

Hello Kim,
What size the HDDs are?? In any case just try the softpaq from the following link and see if you're able to update the firmware since sometimes the message could be false as well. If you do manage to update the firmware and the message goes away then it's good otherwise replace the hdd. Here is the link. Just make the first disk even though it asks you for 10 disks. Once you cold boot your system with first disk then it will specify as to which other disk you need>
http://h18007.www1.hp.com/support/files/server/us/download/17149.html

Regards,

Re: Problem with mouse / keyboard

Rossoneri — Tue, 10 Feb 2004 09:17:07 GMT

Hmm .. I am still unable to upgrade the firmware ... But the disk is still working .. but for how long ?