topic Re: Compaq KVMs with Windows 2000 in ProLiant Servers (ML,DL,SL)

Compaq KVMs with Windows 2000

Jody Lambert — Wed, 21 Apr 2004 08:35:37 GMT

I have seven Compaq KVMs in our datacenter. Two of these KVMs are causing Windows servers to stop responding(ICMP) and cannot be accessed by the KVM. When I reset(Power Cycle) the KMV, the servers restart. This does not affect the Netware servers attached to the KVM. KVM is 2 X 8 and does not have a visible model number. All KVMs have mixed Netware and MS servers attached. Any suggestions will be greatly appreciated.

Re: Compaq KVMs with Windows 2000

Doug de Werd — Wed, 21 Apr 2004 09:26:24 GMT

I have seen this before also. What may help is to see if you can upgrade the KVM firmware (I'm not sure if all of them can do this).

Go to the HP support site at http://welcome.hp.com/country/us/en/support.html and enter the model number of your KVM, then look for firmware updates (under Download Drivers and Software).

If this doesn't work, you might have to look into new KVM switches.

Thanks,
Doug

Re: Compaq KVMs with Windows 2000

Brian_Murdoch — Wed, 21 Apr 2004 09:27:48 GMT

Hi Jody,

Can you get into the KVM screen to display the version information.

Prt-Scr and then choose Commands - Version and pass on the information displayed please, particularly the S, H and F values as well as the Keyboard and mouse settings.

The latest firmware for the KVM (Server Console Switch model) is 2.1.1 however if you can provide the details we'll know if you need and upgrade or not.

Check all your existing KVM's using this procedure and verify if there are any significant differences between the working KVM's and the two rogue ones.

Regards,

Brian

Re: Compaq KVMs with Windows 2000

Jody Lambert — Wed, 21 Apr 2004 09:29:47 GMT

I failed to write in the earlier posts that I have upgraded firmware on both KVMs. When I attach a Windows box back to the KVM, it makes a high pitched noise. Sounds like the noise is coming from the server.

Re: Compaq KVMs with Windows 2000

Prashant (I am Back) — Wed, 21 Apr 2004 09:37:36 GMT

Hi,

No such issues reported. but just want to know have we tried to update the firmware for same. Please confirm any model informaiton or serial no so we can try to validate the model we have.

Regards,
Prashant S.

Re: Compaq KVMs with Windows 2000

Prashant (I am Back) — Wed, 21 Apr 2004 09:54:23 GMT

Hi,

Does server makes a high pitched noise. Which server it is connected on because no such option server to detect the connectity of kvm switch on server.

Back to old problem server stop responding:
Which of the following kvm switch we are using.

120206-001 1X2-Port KVM
400336-001 1X4-Port KVM
400337-001 1X8-Port KVM
400338-001 2X8-Port KVM
400542-B21 2X8-Port KVM

Regards,
Prashant S.

Regards,
Prashant S.

Re: Compaq KVMs with Windows 2000

Prashant (I am Back) — Wed, 21 Apr 2004 09:55:06 GMT

Are we using cacading on same.

Regards,
Prashant S.

Re: Compaq KVMs with Windows 2000

Jody Lambert — Wed, 21 Apr 2004 10:00:21 GMT

The version info looks like this:

Versions \ H 0.2.1
S 2.1.1 H \ O 2.1.1
F 0.5.0 \ A 0.0.12
Keyboard \ Mouse
Enabled \ Enabled
Rate 2C \ Rate 60
LEDs 0 \ Resolution 2
Mode 2 \ Type PS/2
Type 101/104 \

2002 Avocent en-us

Not sure what most of this means, but most of the KVMs have different versions. No true pattern. This info is from a troubled KVM.

Re: Compaq KVMs with Windows 2000

Jody Lambert — Wed, 21 Apr 2004 10:04:40 GMT

The replacement part number is 147091-001. We are not cascading and only using 1 console. It a 2 X 8 switch.

Re: Compaq KVMs with Windows 2000

Prashant (I am Back) — Wed, 21 Apr 2004 10:17:00 GMT

Hi,

Provide following two information to compaq or hp team at you country
part number is 147091-001
Versions \ H 0.2.1

Following product will be replaced.
You are from which country. If you are facing problem while getting confirmation from support team for replacement do put me a mail on indianvb@yahoo.co.in.

Regards,
Prashant S.

Re: Compaq KVMs with Windows 2000

Brian_Murdoch — Wed, 21 Apr 2004 10:18:50 GMT

Hi Jody,

There is a known problem with the 2X8 KVM and Hardware Version H.0.2.1 or earlier as in your case.

Does the other KVM have this hardware version (or earlier)?

H.0.2.2 and above are OK as they have been reworked to address the problem.

They will be replaced if you contact HP.

Regards,

Brian

Re: Compaq KVMs with Windows 2000

Jody Lambert — Wed, 21 Apr 2004 10:51:47 GMT

Talked to HP. KVMs are out of warranty, so I guess I'm shopping. THanks for all your help.

Re: Compaq KVMs with Windows 2000

Prashant (I am Back) — Wed, 21 Apr 2004 23:59:49 GMT

Hi

Can i have the serial number for same.

Regards,
Prashant S.

Re: Compaq KVMs with Windows 2000

Jody Lambert — Thu, 22 Apr 2004 06:30:35 GMT

I think the SN is 280RM001A03198, it is not clearly marked.

Re: Compaq KVMs with Windows 2000

Prashant (I am Back) — Thu, 22 Apr 2004 06:56:46 GMT

Hi,

Serial number not validateing.
has to be 10 to 12 digits.

Regards,
Prashant S.

Re: Compaq KVMs with Windows 2000

Jody Lambert — Thu, 22 Apr 2004 07:27:23 GMT

The other one it could be is 3882Q015

Re: Compaq KVMs with Windows 2000

Prashant (I am Back) — Thu, 22 Apr 2004 08:14:51 GMT

Hi

How did you confirmed the kvm is out of warrenty. since this one is also not getting validated.

Regards,
Prashant S.

Re: Compaq KVMs with Windows 2000

Jody Lambert — Thu, 22 Apr 2004 08:58:19 GMT

HP support stated that replacement would require proof of purchase. THese were purchased more than 3 years ago.

Re: Compaq KVMs with Windows 2000

Prashant (I am Back) — Thu, 22 Apr 2004 09:05:50 GMT

Nothing much can be done