topic Re: No mouse on DL380 servers whilst connected via KVM in ProLiant Servers (ML,DL,SL)

No mouse on DL380 servers whilst connected via KVM

Mit_2 — Thu, 08 Dec 2005 06:47:47 GMT

We've got two DL380 servers and two Proliant 1600's connected to a Dynamode KVM switch.

The 1600 servers are working fine with a PS2 keyboard and mouse but on the DL380s, only the keyboard works. I thought they might just need restarting so scheduled them to reboot at 5am this morning but it's not fixed the problem.

Anyone got any clues as to what I can try?

Re: No mouse on DL380 servers whilst connected via KVM

Oleg Koroz — Thu, 08 Dec 2005 09:36:06 GMT

Just assuming all basic done: swap cable, swap port at KVM, Try local keyboard ?

Re: No mouse on DL380 servers whilst connected via KVM

Mit_2 — Thu, 08 Dec 2005 09:43:04 GMT

I've got the same problem with both servers using different cables and different ports on the KVM.

Could the mouse perhaps be at fault? It's a Microsoft Intellimouse with wheel. Maybe changing it to a more stupid model would help.

Hmmm.

Re: No mouse on DL380 servers whilst connected via KVM

Oleg Koroz — Thu, 08 Dec 2005 09:55:44 GMT

Typo
I mean local mouse works ?

O/S ?
DL380 G1 Old model ?

Re: No mouse on DL380 servers whilst connected via KVM

Oleg Koroz — Thu, 08 Dec 2005 09:57:22 GMT

Here is something
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_EX030903_CW01

along you use different KVM it could be your case

Re: No mouse on DL380 servers whilst connected via KVM

Mit_2 — Thu, 08 Dec 2005 10:15:52 GMT

They're both DL380 G3 - Xeon based rack units, bought in the summer of 2004.

I've changed the mouse but that's not made any difference.

Re: No mouse on DL380 servers whilst connected via KVM

Oleg Koroz — Thu, 08 Dec 2005 10:25:59 GMT

Does it work if locally connected? after Restart. In ILO from global settings is Mouse enabled, also trough ILO/Console (remotely) does it works ?

Re: No mouse on DL380 servers whilst connected via KVM

Mit_2 — Thu, 08 Dec 2005 10:44:50 GMT

We don't use the ILO feature and unfortunately I can't restart either server during office hours :(

Re: No mouse on DL380 servers whilst connected via KVM

Rich Colbert — Thu, 08 Dec 2005 14:24:15 GMT

Disable the iLo. We've had the same problem. Certain iLo's on certain servers conflict with KVM's. I don't recall all the specifics.

In the long run our plan is to ditch KVM altogether in favor of iLo Advanced across the board.

Re: No mouse on DL380 servers whilst connected via KVM

Mit_2 — Fri, 09 Dec 2005 04:59:35 GMT

I activated iLo and tried the remote console. Even tho I don't have the advanced option installed, some sort of mouse movement must've been passed through to the server because when I checked the actual screen this morning, the pointer was offset from the centre.

I've disabled iLo via the web config page - does the server need restarting now?

Re: No mouse on DL380 servers whilst connected via KVM

Oleg Koroz — Fri, 09 Dec 2005 11:39:19 GMT

Mit, try to Update system ROM if not latest, Clear NVRAM from F9.
Try Safe Mode one time with PS/2 , if no go, try with USB mouse.
Boot to smart start CD and see if Mouse Activity good from there
If nothing helps and PS/2 connector faulty, after these steps Replace system Board

http://h18023.www1.hp.com/support/files/server/us/romtabl.html

here is addition PLS Verify
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_EL040709_CW01
The system may stop responding to keyboard or mouse input.

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